About the Role
The Watch Officer (WO) performs duties as a shift supervisor and serves as the senior NOC person in the absence of the Chief Watch Officer. The Watch Officer supervises the operation of the automation systems comprising the NOC, overseeing high-level network performance and fault management under the technical guidance and direction of the RCC-SWA for various networks and network segments. The position demands technical expertise in systems architecture and network design, and Watch Officers may lead design and implementation projects as needed.
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The Watch Officer is responsible for managing, monitoring, and maintaining situational awareness of all networks and systems under NOC responsibility. This includes resolving issues, tracking, and reporting progress towards complete resolution. The candidate must provide operational support to users within the AOR and analyze and troubleshoot networks, including network security policies and procedures, performance tuning, and trending analysis. Reports and updates to trouble tickets are also maintained as required.
Benefits
- Company-paid housing and transportation
- Completion bonus
- Tuition reimbursement program
Contract and Travel Details
Candidates must satisfy all host country requirements to legally work, including obtaining and maintaining a host nation visa and driver’s license.
Responsibilities
- Manage, monitor, and maintain situational awareness of all network and system entities under NOC responsibility.
- Serve as the single point of contact for all communication needs and perform enterprise services as required.
- Conduct regular meetings to communicate network and communications/data system changes, improvements, and project progress.
- Schedule and prioritize individual workloads, providing task status updates to the NOC Chief Watch Officer as needed.
- Act as the focal point for reporting incidents and service requests.
- Oversee implementation and accuracy of all NTOs prior to submission for completion.
- Facilitate problem resolution by monitoring and reviewing tickets, gathering outage information, and updating service tickets throughout resolution.
- Collaborate with all entities to ensure accurate ticket updates.
- Provide technical and operational support to functional users regarding networks and systems under NOC responsibility.
- Respond to outages and assign trouble tickets to appropriate sections.
- Own incident (Remedy) tickets from start to resolution, ensuring customer communication throughout the process.
- Assist in preparing outage reports for various agencies.
- Monitor all networks and systems for identifying outage trends.
- Report operational status to RCC-SWA regarding network operations.
- Enforce IA in accordance with AR 25-2 and triage suspicious activities per policies.
- Process and track authorized service interruptions for routine maintenance.
- Conduct systematic audits on information provided by sites including backups and network diagrams.
- Additional requirements may vary based on location.
- Work environment is predominantly indoor (90%) with some outdoor exposure (10%).
- Perform other duties and assignments as required.
Qualifications
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Security Clearance:
- Requires an active Secret Clearance.
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Education / Certifications:
- High school diploma required or equivalent.
- Compliance with DoD 8570.01M is required; candidates must maintain at least one baseline certification and one computing environment certification. Available certifications for this role include:
Baseline Certifications:
- Cisco: CCNA, CCNP
- CompTIA: A+, Network+, Security+, CASP+, CySA+
- GIAC: GCED, GCIH, GICSP, GSEC
- ISACA: CISA
- ISC2: CISSP (or Associate), SSCP
Computing Environment Certifications:
- CompTIA: Server+
- Microsoft: Various Azure and Microsoft 365 certifications
- VMware: Various certifications
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Experience:
- 7 years in the telecommunications sector.
- Ability to work rotating shifts for 24/7 coverage.
- Customer service-oriented experience is preferred.
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Supervisory/Budgetary Responsibilities:
- At least two years of supervisory or lead experience preferred.
- Responsibilities include updating proprietary applications related to employee status, tracking training compliance, coordinating new employee integration, and enforcing company policies.
Work Environment
- 95% indoors and 5% outdoors.
- Outdoor environment may exceed 100°F; candidates must withstand extreme heat conditions.
Physical Activities
- Ability to lift, push, or pull items weighing up to 50 lbs.
- Must wear Personal Protective Equipment (helmet and plated vest) for extended periods, weighing 25 to 40 lbs.
We are committed to equal employment opportunities and fostering an inclusive workplace that respects and values individual differences.
