About the Role
The Watch Officer (WO) functions as a shift supervisor and becomes the senior Network Operations Center (NOC) personnel in the absence of the Chief Watch Officer. The WO supervises the operation of automation systems within the NOC, managing high-level network performance and fault management under technical guidance from the RCC-SWA. This role requires technical expertise in systems architecture and network design, and may involve leading design and implementation projects as needed. The Watch Officer is also responsible for maintaining situational awareness of all networks and systems managed by the NOC, resolving issues, and tracking progress towards complete resolution.
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Responsibilities
- Manage, monitor, and maintain situational awareness of all network and system entities under NOC responsibility.
- Serve as the single point of contact for all communications needs, performing enterprise services as required.
- Conduct regular meetings to update all parties on network and communications/data systems changes and project progression.
- Schedule and prioritize workload, providing task status to the NOC Chief Watch Officer.
- Act as the focal point for incident reporting and user service requests.
- Oversee the implementation of Network Task Orders (NTOs) and ensure data accuracy before submission.
- Facilitate problem resolution by monitoring and reviewing tickets, updating service tickets throughout the resolution process.
- Provide technical and operational support to users by managing network and systems awareness.
- Respond to outages or system events, assigning trouble tickets appropriately.
- Follow guidance from the Chief Watch Officer for requests outside NOC scope.
- Maintain ownership of Incident (Remedy) tickets until resolution and provide updates to customers.
- Assist in preparing and presenting outage reports to various agencies.
- Monitor and track NOC-responsible networks/systems and assist with outage trend analyses.
- Provide operational status reporting to the RCC-SWA regarding network operations.
- Enforce Information Assurance in accordance with AR 25-2 and perform initial triage on suspicious activities.
- Process and track authorized service interruptions for routine maintenance.
- Conduct audits on information provided by sites, including backups and network diagrams.
- Perform additional requirements as needed depending upon location.
- Work environment is approximately 90% indoor and 10% outdoor.
- Perform other duties as assigned.
Qualifications
Education / Certifications: One year of related experience may be substituted for one year of education, if a degree is required.
- High school diploma or equivalent required.
- Candidates must adhere to DoD 8570.01M, maintaining at least one baseline certification and one computing environment certification.
Security Clearance:
- An active Secret Clearance is required.
Baseline Certifications:
- Cisco: CCNA, CCNP (Security)
- CompTIA: A+, CASP+, CySA+, Network+, Security+, SecurityX
- GIAC: GCED, GCIH, GICSP, GSEC
- ISACA: CISA
- ISC2: CISSP (or Associate), SSCP
Computing Environment Certifications:
- CompTIA: Server+
- Microsoft certifications, including Azure, MCSA, MCSE
- VMware certifications
Experience:
- Seven years of experience in the telecommunications sector is preferred.
- Must be able to work rotating shifts providing 24/7 coverage.
- Experience in a customer service-oriented role is required.
Supervisory Responsibilities:
- Preferred two years of supervisory or lead experience.
- Responsibilities include managing daily status of employees, tracking safety compliance, and ensuring all training and certifications are up to date.
- Must communicate effectively and manage work schedules while promoting company values of Integrity, Respect, Responsibility, and Professionalism.
Work Environment:
- The work environment will consist of 95% indoor and 5% outdoor activities, with outdoor temperatures potentially exceeding 100°F.
Physical Activities:
- Ability to lift, push, and pull items weighing up to 50 lbs.
- Capable of wearing Personal Protective Equipment (helmet and plated vest) weighing between 25 to 40 lbs for extended periods.
Benefits
- Company-paid housing and transportation.
- Completion bonus and tuition reimbursement program.
Additional Information
- Must satisfy all host country requirements to work legally, including obtaining and maintaining a host nation visa and driver’s license.
