Wholesale Business Analyst

About the Role / About the Job
We are currently looking for a Wholesale Business Analyst for our Qatar operations. This role involves analyzing transaction banking performance, supporting revenue growth initiatives, and enhancing customer experience through effective communication and process optimization. The successful candidate will have a strong background in banking and finance, with experience in business analysis and a focus on digital transformation in transaction banking.

Education & Experience Requirements:

• Bachelor's degree from a recognized university preferably in Banking, Finance, Accounting, Economics, Business Administration, Information Technology, or a related discipline.
• At least 7 years of relevant experience, preferably within a highly rated international or regional bank.
• Experience in Business Analysis, Trade Finance, Cash Management, Transaction Banking Operations, or Digital Transformation initiatives.
• Proven experience in requirements gathering, process mapping, business requirements documentation (BRDs), and solution implementation.
• Exposure to corporate or wholesale banking environments, preferably within Qatar or the GCC market.
• Experience supporting digital banking, process automation, system implementation, or transaction banking transformation projects.

Required Special Skills:

• Excellent oral and written communication skills (including report writing) in English.
• Good interpersonal and presentation skills.
• Understanding of the relevant laws, regulations, and practices.
• Ability to make decisions and follow through with initiatives.
• Personal integrity and self-management.
• Planning, organizing, and analytical ability.
• Results oriented.
• Strong analytical skills and the ability to communicate both verbally and in writing with all levels of management.
• Strong business analysis capabilities including requirements gathering (BRS/BRD), user stories, process mapping, gap analysis, and solution documentation.
• Good understanding of Cash Management, Trade Finance, Supply Chain Finance, Virtual Accounts, and transaction banking operating models.
• Experience with digital transformation, process automation, data analytics, UAT, and implementation of transaction banking platforms and solutions.

Essential Duties & Responsibilities by Dimensions
A. Shareholder & Financial:

• Support revenue growth initiatives through analysis of transaction banking performance, client behaviour, fee income trends, and product utilization.
• Identify revenue leakage, operational inefficiencies, and opportunities to improve fee realization through process optimization and digitization initiatives.
• Deliver business insights, management reporting, and performance dashboards to support strategic decision-making and transaction banking growth objectives.
• Implement KPI’s and best practices for the Business Analyst role.
• Promote cost consciousness and efficiency, enhancing productivity to minimize cost, avoid waste, and optimize benefits for the bank.
• Act within the limits of the powers delegated to the incumbent.
• Demonstrate a clear understanding of the key operational, financial, and performance drivers impacting transaction banking revenue and business outcomes.

B. Customer (Internal & External):

• Support business teams and clients by analyzing transaction banking requirements and assisting in the design and implementation of cash management and trade finance solutions.
• Facilitate effective communication between clients, business units, operations, product teams, and technology functions to ensure successful delivery of solutions and process improvements.
• Assist in enhancing customer experience by identifying process inefficiencies, supporting digital initiatives, and ensuring smooth onboarding and adoption of transaction banking platforms.
• Assist customers with queries on Bank’s products and seek solutions to their requests.
• Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.
• Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives.
• Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control, and Risk when required.

C. Internal (Processes, Products, Regulatory):

• Analyze, document, and optimize end-to-end Cash Management, Trade Finance, and Supply Chain Finance processes to improve operational efficiency, client experience, and fee realization.
• Ensure business requirements, process designs, and solution specifications comply with applicable regulatory requirements, internal policies, operational controls, and risk management standards.
• Support implementation of digital trade and cash management initiatives through process mapping, requirements management, system testing, issue resolution, and stakeholder coordination.
• Identify opportunities for automation, process re-engineering, and workflow simplification to enhance transaction banking effectiveness and reduce manual intervention.
• Continuously improve business analysis methodologies, process documentation standards, and solution delivery practices to support business objectives.
• Set examples by leading improvement initiatives through cross-functional teams ensuring successes.
• Identify and encourage people to adopt practices better than the industry standard.
• Continuously encourage and recognize the importance of thinking out-of-the-box within the team.
• Encourage, solicit, and reward innovative ideas even in day-to-day issues.

Joining Time Frame:

• 2 weeks (maximum 1 month) for onboarding.