Wholesale Manager (E-Commerce & Global Retail)

About the Role
This senior operational leadership position involves overseeing wholesale operations and order management for a growing global consumer business. You will manage and develop distributed teams while ensuring the smooth execution of the entire wholesale order lifecycle, from initial buyer inquiries and order processing to invoicing, payment tracking, and international fulfillment. Acting as the key connection between retail partners, internal departments, finance teams, and global logistics providers, you will ensure seamless coordination across markets and time zones. You will establish scalable processes, strengthen operational accountability, and drive continuous improvements in order accuracy and fulfillment efficiency. With ownership of team performance, operational standards, and buyer satisfaction, you will play a central role in supporting international retail growth. This is an opportunity to shape global wholesale infrastructure in a fully remote, fast-paced environment.

Accountabilities:

• Wholesale Operations Management: Oversee the complete wholesale and order-capturing lifecycle, ensuring efficient coordination from initial customer inquiries and purchase order processing through invoicing, payment confirmation, and warehouse dispatch.
• Team Leadership and Development: Manage, mentor, and supervise distributed wholesale and order-capturing teams across different shifts and international time zones. Set daily priorities, allocate responsibilities, conduct regular one-on-one meetings, organize team stand-ups, and support employee onboarding and professional development.
• Performance Management: Establish and monitor individual and team KPIs, including order accuracy targets above 99%, first-response turnaround times, productivity, attendance, and service-level agreement (SLA) compliance. Identify performance gaps and implement appropriate coaching and workload adjustments.
• Buyer Relationship Management: Ensure professional, timely, and accurate communication with international B2B retail buyers regarding order status, inventory availability, shipping updates, and account-specific requirements. Handle escalations and resolve complex customer and fulfillment issues.
• Warehouse and Logistics Coordination: Act as the primary operational contact for global third-party logistics (3PL) providers and warehouse teams. Coordinate inventory allocation, packing, dispatch schedules, and shipment requirements while resolving delivery delays, damaged goods, backorders, and order discrepancies.
• SOP Development and Process Optimization: Create, document, implement, and continuously improve Standard Operating Procedures (SOPs) covering order capture, verification, buyer communication, invoicing, warehouse fulfillment, returns, and claims. Ensure consistent adoption of documented processes across the team.
• Invoicing and Financial Coordination: Supervise the preparation and organization of commercial invoices, credit notes, and packing lists. Monitor incoming payments, reconcile settlements against purchase orders, and collaborate with bookkeeping and accounting teams to resolve billing discrepancies.
• Operational Reporting and Governance: Audit workflows, identify process bottlenecks, strengthen documentation standards, and introduce improvements that increase efficiency, accuracy, and scalability. Escalate significant financial or operational irregularities to executive leadership.

Requirements:

• At least 5 years of professional experience in B2B wholesale operations, retail order management, or e-commerce supply chain operations.
• At least 2–3 years of direct people management experience, including supervising, coaching, and developing remote or geographically distributed teams.
• Proven experience managing team performance through KPIs, SLAs, productivity monitoring, regular one-on-one meetings, attendance management, and performance improvement initiatives.
• Strong understanding of end-to-end wholesale order management, including purchase order processing, order verification, inventory coordination, invoicing, payment tracking, and fulfillment.
• Hands-on experience working with international warehouses, third-party logistics (3PL) providers, and freight forwarders across multiple geographical locations.
• Solid knowledge of B2B commercial invoicing, payment terms such as Net 30/60, wire transfers, deposits, credit notes, and financial reconciliation processes.
• Demonstrated ability to create and maintain scalable SOPs, process documentation, workflow maps, and operational systems.
• Familiarity with modern collaboration and operational tools such as Lark, Slack, Notion, Google Workspace, and ERP/WMS platforms.
• Excellent written and verbal English communication skills, with the ability to manage international retail relationships and coordinate effectively with cross-functional teams.
• Strong organizational and problem-solving abilities, with exceptional attention to detail and a commitment to accurate documentation and reliable execution.
• Comfortable working autonomously in a remote environment, managing multiple priorities, and maintaining operational consistency across different time zones.

Benefits:

• 100% remote flexibility: Work from anywhere in the world within a structured, asynchronous operational environment.
• Permanent full-time opportunity: Join a growing international business in a senior management position.
• High-impact leadership: Take direct ownership of wholesale operations, distributed teams, and global order management processes.
• Operational autonomy: Shape and improve systems, workflows, and infrastructure to support business growth.
• Global collaboration: Work closely with executive leadership, creative professionals, and experienced operational specialists.
• Professional development: Gain exposure to international wholesale operations, global retail partnerships, and e-commerce supply chain management.
• Meaningful responsibility: Play a key role in improving operational performance, customer satisfaction, and business scalability.