About the Role
This position involves pivotal responsibilities focused on Identity & Access management, Endpoint Management, Automation & Scripting, Operational Support, and Collaboration within a dynamic studio environment. The role requires a dedicated professional to ensure secure and efficient access for users while managing endpoint devices, contributing to operational excellence, and automating processes to enhance organizational efficiency.
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Key Responsibilities
Identity & Access (Core Focus)
- Administer and support Entra ID (Azure AD) users, groups, roles, and access assignments.
- Manage user lifecycle operations (joiner, mover, leaver) within Microsoft 365.
- Support and troubleshoot Conditional Access, MFA enforcement, and identity-related access issues.
- Investigate sign-in failures, risk events, and access inconsistencies using Entra ID logs and reports.
- Maintain secure access patterns following least-privilege and security baseline requirements.
Endpoint Management (Intune / MDM)
- Manage Intune-enrolled Windows devices, including:
- Compliance policies
- Configuration profiles
- Application deployment
- Support Entra ID–joined devices and understand how device state impacts Conditional Access.
- Troubleshoot device compliance and enrollment issues affecting user access.
- Assist with policy cleanup and rationalization to reduce configuration drift and user friction.
Automation & Scripting
- Automate identity and endpoint operations using PowerShell.
- Develop scripts for:
- Bulk user updates (attributes, licenses, group membership)
- Reporting on inactive users or stale devices
- Safe, repeatable administrative tasks with logging and error handling
- Ensure scripts are idempotent, auditable, and safe to re-run.
Operational Support
- Actively troubleshoot and resolve access, authentication, and device-related incidents.
- Support Microsoft 365 services from an administrator/operator perspective.
- Follow defined security baselines, access controls, and change management practices.
- Document procedures, runbooks, and common troubleshooting paths.
Collaboration
- Work closely with the IT Infrastructure Manager, CyberSecurity engineers, and studio teams.
- Communicate clearly with non-technical stakeholders when access or policy changes impact workflows.
Work Environment & Expectations
- Supports production-critical identity and endpoint services in a dynamic studio environment.
- Must be comfortable handling multiple priorities and interruptions.
- May be required to support after-hours changes or incident response during critical periods.
Qualifications
Required Qualifications
- 3–6 years of hands-on experience administering Entra ID-only Microsoft environments.
- Strong verbal and written communication skills in English (job role is in a multi-cultural environment).
- Strong operational knowledge of:
- Entra ID (Azure AD)
- Microsoft Intune / MDM
- Conditional Access & MFA
- Microsoft 365 user and license management
- Practical PowerShell scripting experience for automation and bulk operations.
- Experience troubleshooting real-world identity and device compliance issues.
- Solid understanding of:
- Identity-based access control
- Device compliance and access evaluation
- Basic networking fundamentals (DNS resolution, authentication flows, VPN impact)
