Workforce Management Senior Specialist - Vendor Operations

We’re looking for a Workforce Management Senior Specialist - Vendor Operations to join the team and focus on growing our Local Shops regionally. The service has expanded rapidly across Kuwait, UAE, Qatar, Jordan, Bahrain, Egypt, Oman, and Iraq! The ideal candidate is someone with strong workforce management experience including initiating and improving processes related to efficient planning, performance management, process improvement, and tool optimisation, as well as someone comfortable with data analytics, forecasting, and cost efficiencies.

Responsibilities

• Lead the expansion of shopper management initiatives and best practices.
• Support regional & local operations teams to improve operational metrics & setting vendors up for success.
• Track operational process and performance across markets such as new vendor onboarding, auditing of catalog clean-up, inventory integrations, picker performance, etc.
• Support local markets with processes/initiatives execution.
• Track compliance of BAU processes and tasks for local markets.
• Own reporting, documentation, and SOP and process guides.
• Create SOPs and track for BAU processes such as device allocation, uniform ordering, etc.
• Solve routine issues raised by markets using existing procedures and standard practices or improving current processes.

Requirements

• 3+ years of experience in an operational role.
• Strong vendor operational knowledge.
• Strong knowledge in workforce management (very important).
• Ability to document processes and guidelines.
• Ability to work with data and highlight key insights.
• Confident in solving issues efficiently, understanding which issues require escalation, and proposing documents/changes to mitigate.
• Understanding of grocery operations.
• High ownership and keen to learn individual.