About the Role
In this position, you will control and manage daily activities of the workshop to ensure a high level of productivity and quality services while motivating the team. Your goal is to achieve customer satisfaction by optimizing resources and improving the workshop’s budget and profitability. You will be responsible for cost control measures and delivering the financial results for the assigned target.
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Job Responsibilities
- Identify new business opportunities, market fields, and build business partnerships or new business models to improve revenue.
- Assist the After Sales Manager in preparing annual service targets and set monthly targets accordingly (Gross Profit, Labour Revenue, number of vehicles serviced, CSI, Productivity, Efficiency, Retention, etc.) and continuously monitor achievement, taking necessary action to meet targets.
- Manage daily workshop affairs by monitoring efficiency, productivity, and utilization levels, and identifying improvement areas through customer feedback to ensure service standards are met.
- Compile company and principals' policies and procedures to ensure ethical, uniform, and smooth workshop operations, adhering to industry standards while minimizing risk and ensuring compliance with occupational health and safety.
- Prepare, submit, and communicate monthly reports detailing key figures to Management for progress monitoring against plans and targets.
- Ensure proper implementation of work instructions for quick turnaround of vehicles, ensuring repairs adhere to manufacturer guidelines.
- Monitor availability of spares and consumables in coordination with the Parts department to ensure smooth service operations.
- Resolve escalated customer complaints and implement corrective actions to prevent recurrence, improving customer satisfaction index.
- Ensure field technical reports are generated and submitted as required for product improvement.
- Conduct regular team meetings to review performance, target achievements, and ensure employees are aligned with business outlook.
- Monitor, coach, and counsel the operational team to enhance performance, providing necessary support and resources for efficient task completion.
- Monitor service processes and identify opportunities for improvement, planning appropriate initiatives to implement enhancements.
- Update the MRQ with any changes in service department business processes to keep QMS documentation current.
- Ensure the effective achievement of functional objectives through leadership, setting individual objectives, managing performance, and motivating staff.
Job Requirements
Qualifications
- Bachelor’s Degree.
- Preferably mechanical or automobile engineering certifications.
Experience
- 7 years of supervisory work experience in an automotive workshop.
Knowledge & Skills
- Mechanical: Knowledge of machines and tools, including designs, uses, repair, and maintenance.
- Administration and Management: Understanding business and management principles involved in strategic planning, resource allocation, HR modeling, leadership techniques, production methods, and coordination of people/resources.
- Operation Monitoring: Ability to monitor operation using gauges, dials, or indicators to ensure proper machinery performance.
- Quality Control Analysis: Experience in conducting tests and inspections of products, services, or processes to evaluate quality or performance.
- Health and Safety: Knowledge of equipment and policies promoting health and safety for self, team, and property.
