Overview of the Role
We are currently building a strong pool of talent for future Workshop Planner opportunities across the UAE. The Workshop Planner plays a key role in coordinating workshop activities by assigning technical jobs to technicians according to their skills and capabilities. Acting as the main link between the frontline team and the workshop, the role ensures efficient workshop utilisation, accurate job progress monitoring, and the timely delivery of vehicles to customers.
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What You Will Do
- Allocate technical jobs to technicians based on job requirements, skill level, and work category.
- Monitor the technician planning board and job progress control board.
- Ensure fair and accurate job distribution to support technician productivity and efficiency.
- Track work in progress and ensure assigned jobs are completed according to schedule.
- Support the Fix It Right process and help achieve quality targets.
- Monitor time-clocking practices and escalate any deviations or operational concerns.
- Provide regular vehicle progress updates to Service Advisors to support on-time customer delivery.
- Communicate changes affecting vehicle completion, including parts shortages, additional work, warranty concerns, delayed diagnosis, or damage identified.
- Collaborate with internal and external teams to maintain a smooth and efficient workshop operation.
Required Skills to Be Successful
- Strong workshop planning, coordination, and job allocation skills.
- Good technical understanding of automotive repair requirements and repair orders.
- Ability to match technical jobs with the appropriate technician skill set.
- Working knowledge of workshop planning systems, job progress boards, and performance reports.
- Strong organisational and time-management skills.
- Good written and verbal communication skills.
- Ability to monitor multiple jobs, prioritise effectively, and escalate concerns promptly.
- Good command of the English language.
About the Team
You will be part of a fast-paced aftersales team focused on workshop efficiency, service quality, and timely vehicle delivery. You will work closely with technicians, Service Advisors, workshop supervisors, and other support teams to ensure jobs progress smoothly and customers receive timely updates.
What Equips You for the Role
- Diploma in Automobile Engineering, Mechanical Engineering, or a related technical field.
- Qualification or experience as a Diagnostic Technician, or an equivalent technical background.
- At least two years of relevant experience in workshop planning, job control, or a similar automotive aftersales role.
- Previous GCC experience is preferred.
- A valid UAE driving licence will be an advantage.
- Experience using workshop planning or enterprise resource planning systems is desirable.
