About the Job:
Visa is a world leader in payments and technology, facilitating over 259 billion payment transactions annually across more than 200 countries and territories. Our mission is to connect the world through an innovative, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive.
As part of our Corporate IT (CIT) group, we are undergoing a major transformation to focus on customer experience and end-user support. We seek a Workstation Technical Support Analyst to provide support for the systems, services, and tools used by Visa staff.
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Responsibilities:
- Provide technical support for hardware and software for workstations, mobile wireless devices, voice and video equipment, and end-user solutions like Office 365.
- Provide 2nd level support for escalated workstation and mobile-related issues.
- Support incidents, manage voice and video conferencing requests, and ensure all equipment is functioning.
- Collect information from end users to diagnose and resolve issues effectively.
- Maintain incident records using ITSM Ticketing tools, such as Service Now.
- Install and provision workstations and telephony hardware/software as required.
- Maintain the asset database and ensure accurate recording/updating of deployed assets.
- Collaborate with other support groups for incident resolution and maintenance activities.
Qualifications:
- 2+ years of relevant work experience and a Bachelor’s degree, OR 5+ years of relevant work experience.
- Preferred: 3+ years of work experience with a Bachelor’s Degree or more than 2 years with an Advanced Degree (e.g., Masters, MBA).
- Strong experience in customer service, with the ability to communicate technical concepts to users of varying technical proficiency.
- Proficiency in supporting Windows 10, MS Office 365, OSX, iOS, and Android.
- Experience troubleshooting network connectivity, printers, and voice/video hardware/software.
Location:
Riyadh, Saudi Arabia (On-site)
Work Conditions:
Full-time, Hybrid (days in office to be confirmed by hiring manager)
Language Requirements:
Proficiency in English is expected; additional languages may be beneficial.
Visa is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status. Qualified applicants with criminal histories will be considered in accordance with applicable local law.
