Workstation Support Analyst

Visa is a world leader in payments and technology, facilitating over 259 billion transactions annually. Our mission focuses on connecting the world through a reliable and secure payments network, driven by the purpose of uplifting everyone, everywhere. The Corporate IT (CIT) group at Visa is undergoing a significant transformation aimed at enhancing customer experience and end-user support. We are consolidating operational functions to provide top-tier support to our end users. As a member of the End User Systems Support team, the Workstation Support Analyst will offer technical support for systems, services, and tools used by Visa's staff.

Key Responsibilities:

• Provide hardware and software support for workstations (physical and virtual), mobile devices, voice & video equipment, and end-user solutions like Office 365.
• Deliver 2nd level support for escalated workstation and mobile-related issues.
• Maintain operational support for incidents, including voice and video conferencing equipment.
• Troubleshoot and resolve issues while maintaining detailed records using the ITSM Ticketing tool.
• Install and prepare workstations, ensuring asset control and database accuracy.
• Collaborate with other support groups to resolve incidents or maintenance tasks.

Qualifications:

• 2+ years of relevant work experience and a Bachelor's degree, OR 5+ years of relevant work experience.
• Strong customer service experience and intermediate networking knowledge.
• Hands-on experience in supporting over 300 users with various hardware/software environments.
• Competence in supporting and troubleshooting Windows 10, MS Office 365, OSX, iOS, and Android.

Language Requirements: Not explicitly stated, but proficiency in English is assumed given the context of the job.

Visa is an equal opportunity employer and considers qualified applicants without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status.