Visa is a world leader in payments and technology, facilitating transactions between consumers, merchants, financial institutions, and government entities across more than 200 countries and territories. Our mission is to connect the world through the most innovative and secure payments network.
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The Workstation Support Analyst will play a key role in our Corporate IT (CIT) group, which is undergoing a significant transformation to enhance customer experience and end-user support. As a member of the End User Systems Support team, you will provide hardware and software support for the systems and services utilized by Visa's staff. The ideal candidate will have a strong technical background and excellent customer service skills.
Location: Riyadh, Riyadh, Saudi Arabia
Work Conditions: Hybrid position. Employees in hybrid roles are expected to work from the office 2-3 set days a week, with a general guidepost of being in the office 50% or more of the time based on business needs.
Responsibilities:
- Provide exceptional service to end users, addressing issues related to both physical and virtual workstations, mobile devices, and audiovisual equipment.
- Act as a second-level support for escalated workstation and mobile issues.
- Conduct daily sweeps of conferencing equipment to ensure functionality.
- Gather information and diagnose user issues effectively.
- Maintain incident records utilizing ITSM Ticketing tools like Service Now.
- Install and configure telephony and mobile hardware/software as required.
- Ensure accuracy in the asset database of deployed assets.
- Collaborate with other support groups for issue resolution.
Qualifications:
- Minimum 2 years of relevant work experience with a Bachelor’s degree or 5 years of relevant work experience.
- Preferred: 3+ years of work experience with a Bachelor's degree or more than 2 years with an advanced degree.
- Strong customer service experience and the ability to communicate effectively with users at various technical levels.
- Intermediate knowledge in networking connectivity and troubleshooting, as well as local and LAN printing support.
- Experience supporting Windows 10, MS Office 365 suite, OSX, iOS, and Android environments.
Language Requirements: Not specified.
Visa is an Equal Employment Opportunity Employer, committed to a diverse and inclusive workplace.
