Zoho Systems Specialist

About the Role
The role is centered around configuring, integrating, maintaining, and optimizing the company's Zoho ecosystem and connected business applications. The successful candidate will work closely with department heads and project teams to understand business requirements, implement system solutions, automate workflows, and ensure effective system adoption.

Key Responsibilities

Zoho Systems Configuration & Ownership

• Own the configuration, administration, maintenance and adoption of the company's Zoho ecosystem.
• Build and configure Zoho applications from scratch, including modules, fields, layouts, workflows, permissions, and reporting.
• Manage Zoho CRM, Projects, Books, People, Recruit, Expense and future Zoho applications.
• Work with functional managers to understand requirements and ensure systems support operational needs.
• Maintain system reliability, user access, licenses, configurations and application settings.
• Review user feedback, resolve issues and continuously improve system functionality and usability.

Systems Integration, Automation & AI

• Integrate Zoho applications into connected workflows across the company.
• Connect Zoho applications and external business tools using native integrations and available automation platforms.
• Configure automated workflows, approvals, notifications and data synchronization.
• Configure native Zoho workflows, integrations and automation, identifying opportunities to use AI where practical.

Systems Adoption, Training & Documentation

• Work directly with functional managers to implement systems and ensure consistent adoption across teams.
• Deliver initial and ongoing training for employees and external client users.
• Create and maintain SOPs, user manuals, training materials and system documentation.
• Monitor user adoption, address knowledge gaps and challenge inconsistent system usage.

Internal & Client Project Delivery

• Deliver internal and client Zoho implementations from requirements gathering through configuration, testing and handover.
• Work with Project Management, Account Management and functional teams to agree scope, estimates and deliverables.
• Configure and integrate Zoho and connected business applications for external clients.
• Attend stakeholder meetings, provide updates and deliver work within agreed hours and deadlines.

Process Standardization & Improvement

• Map business processes and translate requirements into standardized Zoho workflows.
• Identify inefficiencies, duplicated work and opportunities for integration or automation.
• Maintain consistent templates, workflows and operating procedures across applications.
• Gather user feedback and implement improvements to efficiency, usability and data quality.

Governance, Auditing & Reporting

• Audit Zoho usage, data quality and compliance with approved workflows and procedures.
• Build and maintain dashboards, operational reports and management reporting across applications.
• Monitor integrations, automation failures, permissions and recurring system issues.
• Report adoption gaps, system risks and compliance issues, ensuring corrective actions are tracked.

Requirements

• 5+ years of professional experience, including 3+ years of hands-on Zoho implementation, configuration and systems ownership.
• Proven experience independently implementing, configuring and maintaining Zoho CRMs and Zoho Projects from scratch.
• Experience configuring and managing multiple applications within the Zoho One ecosystem.
• Hands-on experience connecting Zoho applications using native integrations, workflows and automation tools.
• Experience configuring modules, fields, layouts, permissions, approval processes, templates and reporting.
• Experience gathering business requirements and implementing practical Zoho solutions across different functions.
• Experience maintaining and improving Zoho applications based on user feedback and changing business needs.
• Experience training employees, preparing SOPs and user manuals, and driving consistent adoption across departments.
• Experience auditing system usage, maintaining data quality and producing operational dashboards and management reports.
• Confidence working directly with functional managers, senior stakeholders and external clients.
• Strong written and spoken English, with the ability to explain systems clearly to non-technical users.

Nice to Have

• Hands-on experience with Zoho Books, People, Recruit, Expense, Analytics or Creator.
• Experience implementing Zoho One across multiple companies or for external clients.
• Experience with Zoho Flow, Deluge, APIs, webhooks and custom integrations.
• Experience implementing Zoho Zia, native AI capabilities or external AI integrations.
• Relevant Zoho certifications, particularly Zoho CRM, Projects or other Zoho One applications.

Benefits
At the company, we value each team member and believe in building high-performing teams within a collaborative, close-knit scale-up environment that encourages ownership, accountability, and long-term growth.

With an established presence in Dubai and active expansion in the region, we focus on strengthening our culture with driven, commercially minded individuals who are committed to building strong working relationships and a shared team spirit. Our global team delivers a wide range of technology, operational, and consulting solutions to clients, guiding them through regulatory, operational, and compliance challenges.

Why Join Us?

• Make an Impact: Your work will directly contribute to our organizational growth and financial health.
• Collaborate Globally: Work with dynamic teams across multiple countries.
• Innovative Environment: We value ideas and move fast to implement improvements.
• Great Culture: We work hard, support each other, and enjoy what we do.

What We Offer

• Premium Medical Insurance: Your health and well-being are our priority.
• Performance-Based Bonuses: Annual rewards based on your contribution and impact.
• Corporate Benefits: Including gifts for special occasions and team-building activities.