At Amazon Web Services (AWS), we are dedicated to being the most customer-centric company on Earth. Our cloud services platform provides computing power, database storage, and content delivery, enabling businesses to scale and grow effectively. As an AWS Technical Account Manager, you will serve as a trusted advisor and architect for our Enterprise Support customers, helping them leverage cloud technology to maximize value. You will execute strategies for AWS service adoption and engage with a variety of products, including EC2, S3, DynamoDB, and more.
Key Responsibilities
- Advise on solutions, providing technical guidance while advocating for the customer
- Ensure AWS environments remain operationally healthy, minimizing cost and complexity
- Develop trusting relationships with customers, understanding their business and technical challenges
- Drive technical discussions regarding incidents, trade-offs, and risk management
- Collaborate with AWS Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers
- Proactively identify opportunities for customers to gain additional value from AWS
- Provide detailed reviews of service events and assist in pre-launch planning
- Solve various problems as customers migrate their workloads to the cloud
- Conduct workshops and mentoring sessions to uplift customer capabilities
Work Conditions
AWS values work-life harmony and strives for flexibility in workplace culture. We support our employees both professionally and personally, promoting a healthy balance to achieve success.
Basic Qualifications
- Experience in a similar role (Technical Account Manager, Consultant, Solutions Architect, etc.)
- Understanding of operational parameters and troubleshooting across various cloud technologies
- Internal and external customer-facing experience, with strong communication skills
- Ability to manage multiple tasks in a fast-paced environment
- A customer-obsessed mindset
Preferred Qualifications
- Professional experience with cloud platforms (AWS, Azure, Google Cloud)
- Programming or scripting experience in languages like Java, Python, or others
- Previous experience in software development, DevOps, or related fields
- Familiarity with DevOps practices and tools is a plus
If you are interested in transforming businesses through cloud computing adoption and being part of an inclusive culture at AWS, we encourage you to apply.
Location
Dubai, UAE
