About the Job
As an Amazon Web Services (AWS) Customer Solutions Manager (CSM), you will be responsible for guiding AWS customers along their multi-year journey to the cloud. In this highly visible position, you will ensure effective collaboration between AWS teams and Partners to deliver optimal outcomes for our customers. As a trusted partner, you will leverage your delivery experience with technical change programs to help customers navigate operational, educational, and governance aspects of a successful AWS cloud journey.
You will interface with AWS customers and leadership, driving collaboration among core account groups such as Sales, Support, Solutions Architecture, Professional Services, product/engineering teams, and customer teams to plan and support workload migrations.
Key Responsibilities
- Translate strategic initiatives in the account plan into executable actions, working back from customer key milestones.
- Deliver education plans and align roadmaps to business outcomes, including Executive Briefing Sessions and go-live events and transitions.
- Lead cloud transformational programs (technical, operational, organizational, education) across IT teams and business units.
- Serve as the single-threaded owner for Migrations and Strategic Initiatives.
- Maintain in-depth knowledge of existing and developing technologies related to cloud computing to unlock opportunities for customers.
- Accelerate customer adoption through education and enablement.
- Collaborate with customers to identify and prioritize strategic initiatives, supporting Change Management to facilitate AWS Services adoption.
- Help shape the Customer Solutions Management function by defining and implementing new processes, methodologies, and tools.
Requirements
- 5+ years of experience leading large-scale, technical or engineering programs with a proven record in thought leadership and successful program completion.
- 4+ years of experience in a customer-facing role with engagement related to solving business problems with advanced technologies.
- Strong problem-solving skills and innovation in developing technology programs across customer organizations.
- Excellent verbal and written communication skills, with the ability to work effectively across internal and external organizations.
- Experience in leading technical and non-technical transformation project teams across broad functional teams.
Preferred Qualifications
- Direct experience implementing cloud services, including migrations and modernization projects.
- Knowledge of AWS Services and Solutions is advantageous.
- AWS Solution Architect (Professional Level) certification required within 3 months from the start date.
- Project management certification or training (e.g., PMP, Scrum, Agile) or equivalent experience.
- Experience with Cloud, Security, AI/ML, Analytics, IoT.
- Expertise in delivering large-scale migration, modernization, and rationalization engagements.
