About the Job
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles, collaborating to deliver the highest safety and security standards while providing seemingly infinite capacity at the lowest possible cost for our customers.
We are looking for Data Center Technicians to join our expanding Infrastructure Operations team. Data Center Technicians are the primary resolvers and troubleshooters for a range of data center infrastructure issues, including hardware, fiber, networking, and related problems. You will be part of the Data Center Operations (DCO) team, overseeing the operation and maintenance of the IT infrastructure and hardware for data centers in AWS Cloud regions. You will gain troubleshooting skills on different hardware and software cases and engage with appropriate solution groups for more complex problems to drive solutions.
Key Responsibilities
- Follow and maintain the highest safety standards and encourage a world-class safety culture.
- Own safety initiatives and projects to foster a strong safety culture.
- Diagnose hardware and network problems followed by physical repairs.
- Troubleshoot events within internal Service Level Agreements (SLAs).
- Perform root cause analysis of equipment failures.
- Manual handling and lifting of equipment may be required (weight limits in accordance with regulations).
Basic Qualifications
- Bachelor's degree in information technology or computer science.
- Experience with computer hardware troubleshooting and repair.
- Must have Saudi Arabian citizenship.
Preferred Qualifications
- Experience dealing effectively with customers during problem resolution and operating efficiently under pressure.
- Large Scale Data Center experience.
