As an increasing number of large banking enterprises move their critical systems to the cloud, we are in need of high-powered technical leaders to help Amazon’s largest and most strategically important customers navigate the operational challenges of cloud computing. You will work with our top-tier customers, supporting the software development life-cycle for cloud services, operations management of active services, and business relationships with AWS.
In this role, you will have the opportunity to help shape and execute a strategy to build mind-share and broad use of Amazon Web Services with one of our largest customers. You must possess management and customer-facing skills that enable you to represent AWS well within a customer’s environment and drive discussions with senior personnel regarding incidents, trade-offs, best practices, and risk management.
You should also have a demonstrated ability to think strategically about business, product, and technical challenges as you help our customers take advantage of the efficiencies, cost savings, and quick innovation available only in the cloud. As Enterprise Support Manager, you will lead a team of Technical Account Managers who are the primary operational point of contact for your customer, helping to plan, review, and oversee ongoing operations of business-critical applications.
Every day will bring new and exciting challenges while you:
- Champion and advocate for Enterprise customers within Amazon Web Services
- Develop the team responsible for solving technical issues and working directly with AWS engineers to ensure that customer issues are resolved expediently
- Participate in deep architectural discussions to ensure solutions are designed for successful deployment in the cloud
- Help Enterprise customers define IT and business processes that work well with cloud deployments
- Engage with Director and C-Level executives to translate business needs into technical and operational plans
- Work with AWS executive leadership to influence the product roadmap
- Provide detailed reviews of service disruptions and metrics
Work Conditions
- We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture.
- Our inclusive culture empowers Amazonians to deliver the best results for our customers.
- Continuous mentorship and career growth opportunities available.
Basic Qualifications
- 4+ years managing technical teams in the banking sector
- 5+ years of experience in direct customer engagement, with a focus on support to senior executives (Vice President and C-level)
- A track record of effectively managing a technical team
Preferred Qualifications
- Experience scaling an organization through growth or expansion
- Previous experience in technical account management, business relationship management, or consulting
- Excellent analytical skills with a focus on achieving balance in innovative thinking with customer and quality focus
- A degree in a STEM field is a plus; an MBA is a major advantage
