About the Job
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. We support all AWS data centers and the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems impacting the supply chain and are looking for talented individuals to help keep the cloud running.
We are seeking a Network Technician to join our growing team within Networking. Your responsibilities will include delivering the hardware, configuration, and fiber connectivity of interdependent scaling projects across several data center locations. You will work closely with both internal customers and external vendors to facilitate smooth project execution in association with Technical Program Managers. The ideal candidate will be detail-oriented, possess strong written and verbal communication skills, and have significant experience in supporting large-scale, enterprise-class networks.
In this role, you will work with minimal supervision, drive the stability and sustainability of our next-generation networks, and assist in the development of innovative ways to automate and scale our network as we expand. You will refine operational procedures, develop new tooling, and constantly think proactively and innovatively. A collaborative mindset and the ability to thrive in an ambiguous environment are essential for success.
Key Responsibilities
- Work closely with Network Engineering & Network Technical Project Manager teams to ensure fast, smooth rollout of established designs and products.
- Manage work priorities through ticketing systems and workflows while collaborating with various stakeholders to remove project obstacles.
- Troubleshoot networking, routing, and interconnectivity issues, including network device configuration and low-level application interaction.
- Troubleshoot cabling infrastructure connectivity issues, including patch panels and patch cords.
- Specify power and cooling requirements and ensure hardware racking/stacking is completed for new equipment.
- Complete customer requests via the Remedy trouble ticketing system and project management workflows.
- Participate in the migration, basic configuration, and rollout of new or upgraded hardware.
Basic Qualifications
- Experience with computer hardware troubleshooting and repair
- Experience in networking
- Bachelor's degree in information technology or computer science
Preferred Qualifications
- Experience dealing effectively with customers during problem resolution and operating efficiently under pressure
