Are you passionate about helping people solve IT problems? Love being a part of an exciting and innovative environment? Join Amazon IT Services! We’re looking for people who strive to “Work Hard. Have Fun. Make History.”
Amazon is seeking bright, adaptable, and hardworking applicants to join our IT Services organization as an IT Support Engineer. IT Support Engineers work with Amazon employees to provide and support the IT equipment and services that are used every day. We treat Amazon employees as our customers and provide timely, accurate, and professional assistance.
This position is located onsite in our corporate office. Hours are Sunday through Thursday from 9 am to 6 pm.
Key Responsibilities
- Provide comprehensive technical support to Amazon Corporate employees.
- Travel between buildings in the country as required.
- Look for innovative process improvements and participate in teams to implement change.
- Acquire and maintain current knowledge of relevant IT policies to provide technically accurate solutions to users.
- Provide escalation support for customers requiring complex advanced troubleshooting.
- Create and update standard operating procedures (SOPs) to improve the team’s knowledge.
- Manage the ticket queue to provide support with a fluctuating case count of trouble tickets.
- Conduct technical projects across In-Person Support, ensuring deadlines are met.
- Escalate identified system or network outages to mitigate downtime.
- Follow, update, and create SOPs to improve the team's knowledge management.
- Interview candidates applying for new roles within the organization.
- Provide in-person support to internal customers for a variety of IT-related software and hardware issues.
Basic Qualifications
- 1+ years of Windows Server technologies: AD, DFS, Print Services, SCCM experience
- 2+ years of troubleshooting in a multi-user high availability environment experience
- 2+ years of PC repair, troubleshooting, deployment, and liquidation experience
- 1+ years of IT client, server, and network service delivery experience
- 2+ years of networking experience (such as DNS, DHCP, SSL, OSI Model, and TCP/IP)
- 2+ years of support in corporate settings for Windows, Mac, or Linux Operating systems
- 2+ years of supporting and maintaining a corporate network environment experience
- High school diploma or equivalent
Preferred Qualifications
- 2+ years of computer networking experience
- Experience supporting video conference and teleconference equipment
Join us and empower yourself to deliver the best results for our customers!
