We're seeking an innovative Program Manager to lead technology initiatives within the External Fulfillment (EF) organization for Middle East, North Africa & Turkey marketplaces. This role requires technical expertise to develop and implement automation and GenAI solutions that enhance our Vendor Flex, Seller Flex & Easy Ship Programs.
Key Responsibilities
- Lead the development and implementation of automation tools and GenAI initiatives to optimize External Fulfillment operations
- Design and deploy data-driven solutions to improve operational efficiency across Vendor Flex and Seller Flex nodes
- Analyze complex datasets to identify optimization opportunities and develop predictive models for capacity planning
- Create and maintain dashboards and reporting systems for operational metrics
- Collaborate with vendors/sellers to implement technical solutions for warehouse management
- Drive process improvements through technical innovation and data analysis
- Manage end-to-end project lifecycle for technology implementations
Technical Skills Required
- Strong proficiency in Python programming and SQL
- Experience with data science and machine learning techniques
- Ability to develop and maintain ETL pipelines
- Expertise in data visualization tools (Tableau, Power BI, etc.)
- Understanding of warehouse management systems and supply chain technologies
- Experience with cloud computing platforms (AWS preferred)
- Ability to translate business requirements into technical solutions
- Strong analytical and problem-solving skills
- Experience in process optimization and automation
Qualifications
- Bachelor's degree in Computer Science, Data Science, Engineering, or related field
- 3+ years of relevant experience in technology and operations
- Proven track record of implementing technical solutions in operations environment
- Experience with agile methodologies and project management
- Strong communication and stakeholder management skills
Basic Qualifications
- 3+ years of working cross-functionally with tech and non-tech teams
- 3+ years of defining and implementing process improvement initiatives using data and metrics
- Bachelor's degree
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience defining program requirements and using data and metrics to determine improvements
- 2+ years of Tableau or equivalent tools experience
Preferred Qualifications
- 3+ years of driving end-to-end delivery and communicating results to senior leadership
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules
- Experience analyzing data to drive decisions
Location
ARE, Dubai
