About the Job
At Amazon, we strive to be earth's most customer-centric company, where people can find and discover anything they want to buy online. We hire the world’s brightest minds, providing them an environment to relentlessly improve the customer experience. Innovation and creativity are encouraged at all levels of employment, enabling us to solve complex technical and business problems with ingenuity.
We are looking for a Senior IT Support Engineer for one of our Fulfillment Centers, which handle millions of items daily from tens of thousands of vendors. The successful candidate will be responsible for understanding the infrastructure and ensuring smooth operations. This role requires building and operating infrastructure environments while providing critical input for a platform designed with operability in mind. Our dynamic environment means no two days are the same, and you will thrive on changes and ambiguity.
What Makes This Team Great?
- Day 1 Opportunity: Joining a team responsible for what happens after the customer clicks “buy.”
- Opportunities for Growth: Manage build & deploy projects, get involved in pre-delivery environments, and ensure continuous improvement and innovation.
- Scale New Heights: Tackle challenging problems as the fulfillment network rapidly grows to meet customer demands.
What Will You Bring?
- A high degree of ownership regarding IT infrastructure.
- Experience in deployment, with the ability to work with third-party vendors.
- A curious mindset that seeks improvements, regardless of the current state.
- A team-oriented approach, willing to share knowledge and collaborate.
- Proven leadership abilities to inspire teams in delivering complex tasks.
- Strong analytical skills and attention to detail.
- Excellent written and verbal communication skills, capable of presenting complex technical information clearly.
Basic Qualifications
- 2+ years of troubleshooting in a multi-user high availability environment.
- 2+ years of networking experience (DNS, DHCP, SSL, OSI Model, TCP/IP).
- 2+ years of support experience in corporate settings (Windows, Mac, or Linux).
- Bachelor's degree.
Preferred Qualifications
This role promises to be a path for personal and professional development within a company that prioritizes diverse perspectives and innovative thinking. If you have a passion for technology and a desire to make a significant impact, we encourage you to apply.
