Senior Technical Adoption Manager

Why will you enjoy this new opportunity?

• Helping organizations achieve their business goals through technology
• Using technical, communication, and collaboration skills to assist customers with VMware technologies
• Making an impact and driving change for customers, products, and the company
• Interacting daily with assigned customers to support their success as a business
• Managing schedule and priorities to help customers achieve their goals
• Specializing in a VMware solution area by developing and maintaining deep technical knowledge
• Creating long-term relationships with customers and understanding their technical goals as they align with business goals
• Educating customers on emerging technologies and aligning their technical roadmaps with VMware's

Success in the Role: What are the performance outcomes over the first 6-12 months you will work toward completing?

• Completing a well-organized five-week onboarding plan
• Developing and maintaining deep technical knowledge for a given VMware technology area
• Articulating customers' long-term and short-term goals and identifying gaps
• Establishing long-term relationships with customers
• Partnering with customers to accelerate desired outcomes through best practice guidance
• Educating customers on emerging technologies and aligning their technical roadmaps with VMware's
• Achieving VCP (VMware Certified Professional) certification
• Presenting achievements using internal tools and deliverables
• Providing project leadership, coordination, and architectural guidance for customers' major VMware initiatives
• Serving as an advocate for customers and providing product feedback to VMware product management teams
• Seeking advanced certification and/or knowledge in the solution area to specialize in

The Work: What type of work will you be doing? What assignments, requirements, or skills will you be performing on a regular basis?

• Working with assigned and strategic customers to help them achieve desired outcomes using VMware technology
• Collaborating with the broader VMware account team and specialists
• Leveraging a TAM playbook, delivery kits, and tools to guide customers through various activities
• Providing technology roadmaps, solution guidance, and best practices review
• Optimizing operations and providing industry insights and benchmarking
• Keeping track of customer plans, adjusting as needed, and driving them to completion
• Collaborating with various teams within VMware to drive outcome-focused value to customers
• Contributing to the internal global TAM community by sharing experiences and learning from peers

Solution Stack Expertise (minimum 5 years and more in two or more of the below technologies):

• VMware Cloud Foundation
• vSphere (vCenter and ESXi)
• NSX-T and Advanced Threat Protection
• vSAN
• Aria Suite of Products (Operations, Operations for Logs, Operations for Networks, Automation)
• Site Recovery Manager
• vCloud Director (low priority)

Certifications:

• Minimum VMware Certified Professional in one domain (multiple domains a plus)
• VMware Certified Advanced Professional (any certification in VCAP level is a plus)
• VCIX
• Industry certifications such as PMP, CISA, ITIL, Azure, AWS, GCP, CCNA/CCNP is a plus

Broadcom is proud to be an equal opportunity employer. We will consider qualified applicants without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability status, medical condition, pregnancy, protected veteran status, or any other characteristic protected by federal, state, or local law. We will also consider qualified applicants with arrest and conviction records consistent with local law.