Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in public cloud, data science, AI, engineering innovation, and IoT initiatives. As a pioneer of global distributed collaboration, Canonical employs over 1200 colleagues in 75+ countries, with a focus on remote work.
We are hiring a Software Engineer - L3 Support to work in a dynamic and exciting role focused on Linux-based infrastructure and applications. This position encompasses all layers of the stack, including bare metal, virtualization (KVM), containerization (Docker/LXC/LXD), storage (Ceph and Linux filesystems), networking (OVS, OVN and Core networking), OpenStack, Kubernetes, and related open source applications.
The ideal candidate will exhibit strong engineering skills that span almost any aspect of Ubuntu and support issues critical to enterprise customers. This role requires troubleshooting technical issues and developing various solutions including bug fixes for upstream inclusion.
Key Responsibilities:
- Resolve complex customer problems related to Ubuntu, Kernel, Ceph, OpenStack, Kubernetes, and other open source software.
- Maintain a close working relationship with Canonical's Field, Support, and product engineering teams.
- Participate in upstream communities and develop bug fixes; backport patches as necessary.
- Review code provided by other engineers and contribute to team discussions aimed at improving processes and tools.
- Communicate effectively, maintaining clear and concise technical documentation.
What We Are Looking For:
- Exceptional academic background in Computer Science, STEM, or a similar field.
- Experience with Linux and open source software.
- Proficiency in at least one programming language such as Python, Go, C, or C++ on Linux.
- A desire to learn unfamiliar technologies and address challenging issues.
- Willingness to travel for internal events.
Nice-to-Have Skills:
- Passion for technology and collaborating with talented individuals.
- Curiosity, flexibility, and accountability.
- Interest in Ubuntu Linux (kernel or userspace), Kubernetes, OpenStack, Ceph, and distributed systems.
Additional Information:
Canonical offers a distributed work environment with benefits designed to meet local needs while ensuring fairness globally. This includes a personal learning and development budget, annual compensation reviews, and various employee wellness programs.
Canonical is committed to creating a diverse and inclusive workplace. Applications from individuals from all backgrounds will be given fair consideration.
