About the Job
Seeking a dynamic, proactive, and client-focused Onsite IT Specialist, to be the face of Core42 at key client sites, providing exceptional IT support and helping them drive their digital transformation journeys using Core42 deployed IT systems. You will leverage your expertise in generative AI, cybersecurity, and cloud computing to assist our key clients in achieving their ambitious business goals and objectives.
Functional Responsibilities
- Provide on-site IT support and troubleshooting for key clients, ensuring the smooth operation of Core42 deployed systems and applications.
- Monitor and maintain Core42's IT infrastructure on site, ensuring optimal performance, security, and reliability.
- Meet and achieve predefined goals for Key Performance Indicators (KPIs), Service Level Agreements (SLAs) and Operating Level Agreements.
- Support day to day operations, measuring, monitoring, troubleshooting, and upgrading systems on time.
- Help implement and manage Core42's solutions and system upgrades on site at the clients' premises.
- Create, define, manage, track, and enhance processes, recommending improvements to ensure that Core42 solutions are being optimally deployed.
- Work with client teams to plan, design, and deploy cloud technologies, and implement cost control strategies where required.
- Develop, modify, support, and maintain AWS based components through Infrastructure as Code and automation.
- Conduct regular assessments and audits, continuously improving monitoring and alerting capabilities, and recommending solutions that help us be more proactive.
- Develop and maintain comprehensive documentation, including system architectures, processes, and procedures.
- Provide training and support to clients, empowering them to effectively utilize the implemented technologies.
- Participate in on-call rotation with the aim of automating and improving process flows.
- Design and maintain custom monitoring dashboards for DEV/OPS/Support.
- Create and maintain Cloud Operations processes and procedures.
- Enhance Core42's fault tolerance and high availability strategy on site.
- Enhance cloud elasticity through automatic provisioning and destruction of services based on demand.
- Collaborate with Core42 product development teams to understand and engineer creative solutions or solve complex challenges.
Skills And Attributes For Success
- Strong focus on client satisfaction
- Solid leadership, mentorship, and people management skills
- Outstanding communication and collaboration skills
- Proficiency in project and program management
- Excellent problem-solving and critical thinking abilities with a keen eye for detail
Qualifications
- Bachelor's degree in Computer Science, Information Technology, or related field
- Relevant professional certifications, especially AWS.
- 7+ years of experience in the IT field.
- 5+ years of experience working within AWS.
- 5+ years of experience with monitoring solutions (New Relic, PagerDuty, AWS).
- Experience supporting Windows.
- Experience supporting Linux OS (CentOS, Amazon Linux, RHEL).
- Familiarity with container technologies, like Docker, Kubernetes, ECS, EKS.
- Scripting experience preference for PowerShell, Bash.
- Knowledge of storage technologies (SAN, Cloud, Enterprise).
- Familiarity with continuous deployment methodology and other common DevOps tools including Git, Jenkins.
- Proficiency in configuration management and provisioning tools (preferably Ansible and Terraform).
- Knowledge of networking technologies & Cloud specific Network assets.
What We Look For
If you are a performance-driven, inquisitive mind with the agility to adapt to ambiguity, you will fit right in. You should be eager to explore opportunities to build meaningful collaborations with stakeholders and aspire to create unique customer-centric solutions. Bias for action and a passion to conquer new frontiers in the AI space is at the heart of the Core42 community.
