About the Job
Provide strategic direction, accountability & vision for designated Core42 clients—planning budgets, managing projects, setting goals, identifying additional business opportunities, and ensuring exceptional client satisfaction. Core42 is the UAE’s national-scale enabler for cloud and generative AI, combining G42 Group’s expertise across multiple technology disciplines into a single platform for public sector and large enterprise transformations. Building on our capabilities as sovereign cloud and HPC specialist, we bring generative AI, cybersecurity, professional and managed services expertise to enable national-scale program deployments across industries.
Responsibilities
- Manage all aspects of client business, providing exceptional client service, while maximizing profitability by identifying opportunities to upsell and cross-sell Core42’s range of Digital Transformation solutions.
- Recommend budgets, and monitor financial performance versus the budget so that the business is aware of forecasted revenues.
- Maximize penetration of Core42’s solutions and product offerings among large existing clients, as well as new prospects.
- Design short and long-term growth strategies, as well as prepare execution plans to achieve & surpass targets.
- Build and sustain long-term client relationships by understanding their business needs, strategies and vision, and recommending relevant digital transformation solutions.
- Serve as the key point of contact for key accounts and customer stakeholders.
- Bring consulting skills and capabilities to the table by advising internal resources on pre-sale, sale, and delivery strategies & tactics.
- Assist vertical leads in identifying clients and departments that require change management to adapt to new technologies.
- Ensure adherence to expected performance levels and proactively identify new requirements for all key clients.
- Manage account profitability and monitor performance targets by proactively identifying new opportunities for growth.
- Support key clients in their Digital Transformation journey by becoming their trusted partner.
- Monitor customer NPS, generate customer insights and develop strategies to promote customer advocacy.
- Win and close key Digital Transformation projects within each designated account, while achieving significant overall growth across the client portfolio.
Qualifications
Minimum Qualifications:
- Bachelor’s Degree in Computer Science, Social Science, Business Management, or equivalent
- Experience with related advisory services, management, or technical consultancy
- ITIL v3 Practitioner or v4 Foundation preferred
Minimum Experience:
- 10+ years of experience in a client servicing or partner relationship role
Job Specific Skills:
- Knowledge of Digital Transformation, Smart Cities / Nations, Cloud, and Cyber Security
- Understanding of partnership processes & industry best practices
- Strong stakeholder management skills
- Excellent communication and interpersonal skills
- Excellent analytical and quantitative thinking skills
Work Conditions
Culture: An open, diverse and inclusive environment with a global vision that encourages personal growth and focuses on ground-breaking, industry-first innovations.
Career: Outstanding learning, development & growth opportunities via structured training programs and innovative, high-tech projects.
Work-Life: A hybrid work policy to strike the perfect balance between office and home.
Rewards: A competitive remuneration package with a host of perks including healthcare, education support, leave benefits and more.
If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.
