Datacentre Support Engineer

Datacentre Support Engineer

About the job: Key Skills Requirements:

• Regular Data Centre systems inspections for (UPS, cooling system, generator, technical room, electrical room, fire system, LV room, etc.)
• Sending Data Centre notifications to DC clients (PPM announcement, permanent access update, Force Majeure, etc)
• Attending operational meetings with the internal stakeholder departments.
• Attending/supervise onsite for the major & critical works maintenance by the specialized vendor for DC during office, non-working hours, day-off & holidays.
• Assisting DC client’s enquiry through email, phone calls, even after working hours/day-off/holiday for their enquiry.
• Coordinating with the DC FM team 24/7 (daily/after working hours/holiday/day-off)
• Coordinating with DC FM team 24/7 during emergency period such as receiving DC SMS alarms etc.
• Maintaining Data Centre drawing layout update after any new DC lease signed
• Updating DC Permanent Access Lists on a regular basis as and upon receiving the request.
• Preparation of cooling charges through DEWA Tariff website for the prospect upcoming DC clients
• Managing the design for special IT projects related to structure cabling and infrastructure network
• Updating the Data Centre policies & procedures for any changes
• Maintaining & updating the Data Centre critical spare parts list.
• Reviewing monthly data centre field service reports and giving recommendations to the line manager.
• Reviewing DC contracts and highlight any changes to the line manager.
• IT Rooms regular inspections for the buildings (lights, cleanliness, cable management, cooling system)
• Reviewing & processing all service desk requests submitted by DC clients/ DCFM/ISP provider (DU & ETC) such as PTA, PTW, PTARE 24x7 within the approved SLA.
• Monitoring the GSM signal for both ISPs and escalating any issues to the ISP to get them resolved ASAP.
• Preparing Monthly Cable Reports & submitting to Leasing & Accounts Team after reviewing.
• Monthly KPI Reports submitted to Line Mngr.- VP-IT Infrastructure
• Preparing Utility Charges Report and submitting to Line Mngr. before submitting to accounts and leasing dept.
• Maintaining the Cross-connect records & details and reporting to the line manager.

Qualifications:

• The candidate should have at least 5 years’ experience in Data Centre infrastructure systems.
• The candidate should have a BSC degree in engineering or science.
• The candidate should have good experience in using the MS office and AutoCAD.
• The candidate should have good communication skills.
• Having a Dubai driving license with a car is a plus.