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IT Consultant – Service Desk

Deloitte George Town, Cayman Islands Posted: 18 Apr 2024


  • Salary unspecified
  • Zero income tax location


  • Apply from abroad


  • Experience: Junior
  • English: Professional


Information Technology | Internal Services | Information Technology & Systems

Interested in building your IT knowledge, while working on purpose-led IT projects? Be supported through your professional career and realize your potential to be a future leader. Learn from the best and most highly-regarded professionals in the market – a focus on your coaching, learning, and development. Be a part of a firm that strives to make an impact that matters - to your community, our clients, and your future! Learn more about what working at Deloitte Cayman Islands can mean for you.

What will your typical day look like?

  • Develop technical solutions for helpdesk ticket requests
  • Support ad hoc technology projects
  • Provide expertise in desktop and computer support, IT incident management, conference support, network and printer support, and server maintenance
  • Provide service desk assistance and document IT problems and resolutions across the organization
  • Energized by finding IT solutions and delivering a high quality of client service

About the team

Deloitte technology professionals help clients resolve some of their critical information and technology challenges. Whether you are working for one of Deloitte’s clients, or for an internal facing IT team, you’ll have the opportunity to be engaged in work that ranges from local and mobile troubleshooting to cyber risks detection and prevention, all in support of overall business operations. If you are a problem solver at heart with an affinity for IT, you’ll be keen on the career opportunities Deloitte can offer you.

Enough about us, let’s talk about you.

You are someone with:

  • A minimum of a high school certificate
  • A minimum of 2 years’ relevant work experience
  • Working towards a relevant professional IT certificate or qualification such as Microsoft Certified IT Professional, Microsoft Certified Technology Associate or CISCO certification
  • Exposure to and knowledge of Microsoft Active Directory
  • Ability to learn and adapt quickly to new technologies
  • Experience liaising with employees at all levels of an organization to ensure a high level of customer service is provided


  • Bachelor’s degree in a computer or information systems related field
  • Experience using or knowledge of any of the following: Active Directory, Microsoft Office, DNS/WINS, Android/iPhone, Active Sync, SPAM Filtering, SharePoint, and Other applications as deployed by the Firm
  • Experience using help desk software to manage and track incidents
  • IT operation support experience in a medium-sized corporate environment
  • Experience with Windows Server (latest versions available)

Why Deloitte?

At Deloitte, in order to be an undisputed leader in professional services, we commit to:

  • Providing our people with a supportive culture, rooted in our shared values and driven by our purpose, to make an impact that matters
  • Promoting a culture of inclusion, collaboration, well-being, and learning and development
  • Providing an equitable and transparent performance and career management experience
  • Providing increased agility and flexibility within our hybrid working model and opportunities for mobility across projects, businesses, and borders
  • Offering a competitive total compensation and rewards package along with a variety of benefits and programs to support you and your family’s needs including our well-being subsidy, paid leave, and YouTime
  • For select roles, we provide contracts up to two years in length and international relocation packages

We know we’re at our best when we look out for one another; prioritize respect, fairness, development, and well-being; foster an inclusive culture and embrace diversity in all forms. All qualified applicants will receive consideration for employment regardless of their background, experience, ability or thinking style; and if you need assistance or an accommodation during the application process for accessibility reasons this is available upon request. The preferred candidate will be subject to background screening by Deloitte.

Apply now

About Deloitte

Deloitte helps clients become leaders in their respective industries by investing in outstanding people of diverse talents and backgrounds. They believe in combining advice with action and integrity to strengthen both their clients and society.