IT Support Analyst

• Location: Bahrain-Kingdom of Bahrain-Manama
• Employment Type: Full-time
• Duration: Permanent
• Shift: Mixed Shift

Role Purpose:

To provide IT support for systems and solutions for all internal and external customers of DHL Middle East (MENA Aviation, Hub & Gateway, Charter Operation, MENA Area office, USPS, RDC Support Group, Road Network and ME customs). To establish IT quality standard (Equipment, Process and Application) within Bahrain Aviation, Hub & Gateway achieving Best In Class objectives set for MENA region. Supporting hardware and software inside DHL Bahrain organization

Your Tasks:

• Provide hardware and software support to users of desktop PC equipment.
• Escalate issues as necessary to System Administrators.
• Respond with the appropriate degree of urgency to problems and requests from the Help Desk for user support.
• Maintain the update asset inventory system.
• Ensure the functionality and accessibility of all peripherals (such as scanners, desktop and printers) plus handheld units.
• Monitor day-to-day all aspects of the system security as per DHL IS security Standards.
• Roll out Hubs & Gateways applications (SCL, IAS, CIA, DCE, ACA) and migrate from potential local solutions.
• Standardization and optimization of processing quality within Bahrain Aviation, Hub & Gateway.
• Support business growth by providing market-leading IS tools, process while reducing unit costs.
• Ensure all IT-related systems & peripherals are implemented with the minimum disruption to the business.
• Ensure that all IT services are delivered according to Service Level Agreements with the business managers.
• Ensure that Hub’s & Gateways comply with the Security standards as described in the Information Asset Security Standards.
• Review technological advances in the industry with the purpose to be able to provide the company the most cost-effective solution and the customer a premium service to enhance DHL’s position in the marketplace.
• Support need to cover 365/24/7. Telephone night support 365/24/7.

Your Profile:

• Degree in Computer Science or equivalent to it.
• Minimum 2 years’ experience in a support position
• DHL product/services knowledge
• Written & spoken communication skills
• Communications skills
• Ability to apply principles of persuasion and/or influence over others in a supervisory capacity.
• Exercising judgment in determining time, place and/or sequence of operations.
• Customer Orientation
• Fluent in Written and spoken English. Arabic speaking or other languages an advantage.

Our Offer:

• Strong career support in an international environment.
• Great culture and colleagues.
• Multifarious benefit program.

Do you see a personal challenge in these versatile and responsible tasks? Then apply now! We look forward to receiving your application!