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IT Support Analyst

DHL Express Manama, Bahrain Posted: 09 May 2024


  • Salary unspecified
  • Zero income tax location


  • Contact employer for details


  • Experience: Intermediate
  • English: Fluent
  • Arabic: Preferred


  • Location: Bahrain-Kingdom of Bahrain-Manama
  • Employment Type: Full-time
  • Duration: Permanent
  • Shift: Mixed Shift

Role Purpose:

To provide IT support for systems and solutions for all internal and external customers of DHL Middle East (MENA Aviation, Hub & Gateway, Charter Operation, MENA Area office, USPS, RDC Support Group, Road Network and ME customs). To establish IT quality standard (Equipment, Process and Application) within Bahrain Aviation, Hub & Gateway achieving Best In Class objectives set for MENA region. Supporting hardware and software inside DHL Bahrain organization

Your Tasks:

  • Provide hardware and software support to users of desktop PC equipment.
  • Escalate issues as necessary to System Administrators.
  • Respond with the appropriate degree of urgency to problems and requests from the Help Desk for user support.
  • Maintain the update asset inventory system.
  • Ensure the functionality and accessibility of all peripherals (such as scanners, desktop and printers) plus handheld units.
  • Monitor day-to-day all aspects of the system security as per DHL IS security Standards.
  • Roll out Hubs & Gateways applications (SCL, IAS, CIA, DCE, ACA) and migrate from potential local solutions.
  • Standardization and optimization of processing quality within Bahrain Aviation, Hub & Gateway.
  • Support business growth by providing market-leading IS tools, process while reducing unit costs.
  • Ensure all IT-related systems & peripherals are implemented with the minimum disruption to the business.
  • Ensure that all IT services are delivered according to Service Level Agreements with the business managers.
  • Ensure that Hub’s & Gateways comply with the Security standards as described in the Information Asset Security Standards.
  • Review technological advances in the industry with the purpose to be able to provide the company the most cost-effective solution and the customer a premium service to enhance DHL’s position in the marketplace.
  • Support need to cover 365/24/7. Telephone night support 365/24/7.

Your Profile:

  • Degree in Computer Science or equivalent to it.
  • Minimum 2 years’ experience in a support position
  • DHL product/services knowledge
  • Written & spoken communication skills
  • Communications skills
  • Ability to apply principles of persuasion and/or influence over others in a supervisory capacity.
  • Exercising judgment in determining time, place and/or sequence of operations.
  • Customer Orientation
  • Fluent in Written and spoken English. Arabic speaking or other languages an advantage.

Our Offer:

  • Strong career support in an international environment.
  • Great culture and colleagues.
  • Multifarious benefit program.

Do you see a personal challenge in these versatile and responsible tasks? Then apply now! We look forward to receiving your application!

Apply now

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About DHL Express

At DHL Express, we never stop thinking of ways to help you improve your business. Whether it's increasing shipping efficiency or expanding into new markets, we want to help you connect with your customers quickly and reliably. Our international network covers more than 220 countries and territories around the globe and includes decades of shipping, logistics, and eCommerce experience.