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Technical Lead

Encore Dubai, United Arab Emirates Posted: 10 Jul 2024


  • Estimate: $40k - $55k*
  • Zero income tax location


  • Office Only
  • Visa Provided


  • Experience: Entry Level


About the job

Key Job Responsibilities

  • Assist in cleaning, testing, maintaining, prepping, and repairing equipment prior to an event.
  • Responsible for accurate and timely setup, operation, and breakdown of intermediate audio-visual equipment.
  • Troubleshoot technical issues and resolve problems quickly as they arise.
  • Complies with all Company security and safety measures.
  • Ensure equipment is secure from theft and/or damage when in use.
  • Adhere to health and safety regulations and wear appropriate PPE.
  • Report all health and safety issues to the HSE Manager or appropriate Manager onsite.

Customer Service

  • Provides excellent service and strives to exceed the expectations and needs of internal and external customers.
  • Be a leader, mentor, and coach for other Technicians on Encore’s Delivering World Class Service philosophy.
  • Maintains a positive relationship with all clients through effective communication.
  • Meets with guests on-site to ensure that their needs are met and the equipment setup is working properly.
  • Monitors events and checks in on customers throughout the day.
  • Understands and fosters the hotel/client relationship.

Technical Ability

  • Understands the technical aspects of the job and demonstrates advanced operational ability to troubleshoot and problem solve with equipment and software issues.
  • Anticipates equipment challenges and changes in a timely and professional manner.

Systems Knowledge

  • Understands company processes, follows procedures, and completes systems entry and paperwork accurately.
  • Uses the equipment sheets to determine the equipment scheduled for setup and for strike.
  • Interacts with other staff and outside vendors for equipment.
  • Increases revenue by utilizing floor up-selling techniques.
  • Work with clients to finalize invoices.
  • As needed, work within Encore systems and applications.

The duties and responsibilities described are not a comprehensive list and may change, or additional tasks within the scope of work may be assigned at any time with or without notice, as necessitated by business demands.

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About Encore

Encore creates memorable experiences that engage and transform organizations. As the global leader for event technology and production services, Encore’s team of creators, innovators and experts deliver real results through strategy and creative, advanced technology, digital, environmental, staging, and digital solutions for hybrid, virtual, and in-person events. Encore operates in more than 17 countries across North America, Europe, the Middle East, Australia, and Asia Pacific.