Solution Architect - Integration & Fulfillment Support & Operations

About the Job:
The Solution Architect will be responsible for the operations and maintenance (O&M) of the platform, troubleshooting and resolving customer complaints, and attending emergency callouts for system issues and customer concerns. The role requires competence in various technologies, including Java, PLSQL, and web technologies, as well as familiarity with Intelligent Networks and CRM platforms.

Key Responsibilities:

• Perform operations and maintenance of the platform.
• Troubleshoot and resolve customer complaints.
• Attend emergency callouts for system issues and customer complaints.

Technical Skills Required:

• Operating Systems: UNIX, Linux
• Languages: Java, PLSQL
• Web Technologies: HTML, XML, Web Services, SOAP
• Application Servers: Tomcat 6.0, Web Logic Server 8.0
• Scripting Languages: Shell Script
• Preferred Knowledge: Intelligent Networks (Ericsson IN), UCIP protocol over AIR, Fulfillment Domain experience, and familiarity with BSS concepts.

Qualifications & Experience:

• Bachelor’s degree in Computer Science or equivalent (B.E, MCA, MSc, Btech).
• Minimum of 5 years of relevant experience.

We thank all applicants for their interest; however, only those shortlisted for an interview will be contacted. If you have not heard from us within two weeks of your application, please consider your application as unsuccessful.
We are committed to creating an inclusive environment for all applicants and welcome individuals from diverse backgrounds to apply.