We are seeking an experienced Salesforce CRM Manager with 8-10 years of hands-on experience in the Software & SaaS industry. This individual will oversee the end-to-end management of Salesforce projects, leveraging expertise in all Salesforce modules, technologies, and tools. The ideal candidate will have a proven track record in managing projects from inception to go-live, covering diverse areas including pre-sales, sales, after-sales operations, Quote-to-Cash, self-service, field service, e-commerce, and complex integrations.
Foodics is a leading restaurant management ecosystem and payment tech provider, founded in 2014 with headquarters in Riyadh and offices across five countries, including the UAE, Egypt, Jordan, and Kuwait. We serve customers and partners in over 35 different countries worldwide and have successfully processed over 6 billion orders. Foodics has achieved three rounds of funding, including a recent $170 million raise, supporting our innovative solutions for business owners.
Responsibilities:
- Develop and execute a strategic roadmap for Salesforce CRM aligned with business goals.
- Lead cross-functional teams to implement Salesforce solutions that drive operational efficiency and enhance customer experiences.
- Manage the complete project lifecycle, ensuring timelines, budgets, and quality standards are met.
- Drive adoption and optimization of Salesforce modules, including Sales Cloud, Service Cloud, Marketing Cloud, and others.
- Architect and implement integrations with third-party systems and tools.
- Manage and mentor a diverse team of CRM developers, business analysts, and QA professionals.
- Analyze key performance metrics and provide actionable insights for continuous improvement.
Qualifications:
- Bachelor's degree in Computer Science, Business Administration, or a related field.
- 8-10 years of direct experience in the Software & SaaS industry, with a strong focus on Salesforce CRM management.
- Hands-on experience with Salesforce development, implementation, and customization across all modules and tools.
- Salesforce Certified Administrator, Developer, and Architect certifications (or equivalent) are preferred.
- Superior communication and interpersonal skills, able to effectively convey technical concepts to non-technical stakeholders.
What We Offer:
We foster an inclusive and diverse culture that encourages innovation and flexibility, with options for in-office or hybrid work setups. We provide competitive compensation packages, including bonuses and share potential. Personal development is prioritized, with regular training and an annual learning stipend. Join a talented team of over 30 nationalities and gain valuable experience in a dynamic industry.
Language Requirements:
- Proficiency in English is expected.
