Functional Analyst Sr.lead – SAP C4C

About the Job
Geidea is a forward-thinking company established in 2008, dedicated to providing customer-focused digital payment solutions that empower businesses of all sizes. As we continue to grow, we are seeking a Functional Analyst Sr. Lead for SAP C4C in Riyadh, Saudi Arabia.

Job Purpose:
The Functional Analyst Sr. Lead will be responsible for overseeing all phases of implementation for SAP C4C Sales & Service, including administration, support, and maintenance.

Key Responsibilities:

• Implement new software applications required by the company and ensure their efficient deployment.
• Identify and prioritize necessary application customizations while performing both analysis and design phases.
• Supervise and undertake the development of software customizations, ensuring all programs have adequate technical and functional documentation.
• Assess that both purchased and bespoke software applications comply with company quality policy and good IT practices.
• Provide necessary training for users, including first-line support.
• Liaise with software manufacturers for second-line support.
• Perform software administration tasks and deploy new application releases and fixes.
• Develop and maintain related policies and procedures.

Qualifications:

• 5 to 7 years of experience in a relevant role.
• Degree in Computer Science, Information Systems, or a similar field.
• Experience in executing end-to-end SAP C4C Sales and Service implementations.
• SAP certification in the area of specialty.

Core Values:
At Geidea, our values guide how we operate:

• Customer First: Embedded in our design thinking and customer service approach.
• Open: Constantly improving and evolving.
• Real: No jargon, no excuses.
• Bold: Challenge ourselves and our thinking.
• Resilient: Bounce back stronger after failures.
• Collaborative: Achieve more as a team.

We are committed to changing lives by continuously striving for better solutions.