About the Job:
KATIM is a leader in the development of innovative secure communication products and solutions for governments and businesses. As part of the Space & Cyber Technologies cluster at EDGE, KATIM delivers trust in a world where cyber risks are a constant threat. The company fulfills the increasing demand for advanced cyber capabilities by providing robust, secure, end-to-end solutions centered on four core business units: Networks, Ultra Secure Mobile Devices, Applications, and Satellite Communications.
Our talented team of cross-functional experts continually takes on new challenges, working with the energy of a start-up combined with the discipline of a large business to deliver effective solutions and products at scale.
Key Responsibilities:
- Build and maintain relationships with key client stakeholders.
- Respond to client queries and provide timely resolutions or escalate issues as required.
- Guide the client during the User Acceptance Testing (UAT) phase and address their queries.
- Assist clients in executing test cases, replicating scenarios, and validating results.
- Monitor client feedback during UAT and ensure it is addressed in the project.
- Create detailed test cases, test scripts, and test data for UAT.
- Maintain accurate records of client interactions and document all UAT results, including pass/fail criteria and identified client defects.
- Execute UAT test cases ensuring all test scenarios are covered.
- Identify, document, and track defects, inconsistencies, or user experience issues.
- Perform incident response within specified SLAs, ensuring timely resolution and minimal impact on clients.
- Act as a liaison between the client and internal teams.
- Communicate client requirements, priorities, and feedback effectively to all relevant internal teams.
- Coordinate updates or releases to ensure minimal disruption to operations.
- Encourage collaboration by sharing insights and documentation on troubleshooting and testing support related to client delivery.
- Oversee incident response efforts to ensure swift resolution.
- Perform Proof of Concept (POC) testing, including key outcomes, challenges, and recommendations, to stakeholders.
- Contribute to internal knowledge sharing and training regarding POC best practices.
- Foster a culture of knowledge sharing and continuous improvement within the team.
- Collaborate with DevOps, project and product teams, and other stakeholders to ensure project alignment.
Education and Minimum Qualifications:
- Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field.
- 4+ years of experience in Software Quality Assurance.
- 1+ years in a client-facing support role.
Key Skills:
- Technical Skills: Experience with testing tools such as Jira, HP ALM, or similar. Basic understanding of cloud platforms (AWS, Azure, or Google Cloud). Familiarity with Linux/Unix systems and basic scripting (Bash, Python, or similar).
- Client Engagement and Communication Skills: Effective client-facing communication skills, experience managing client requests and reliability metrics.
Certifications (Preferred):
- ITIL Foundation or other certifications in IT Service Management.
- ISTQB certification.
