Microsoft’s mission is to empower every person and every organization on the planet to achieve more. Our Customer Success team is dedicated to helping customers accelerate business value through differentiated experiences that leverage Microsoft’s products and services.
As a Customer Success Account Manager (CSAM), you will play a pivotal role as a Consumption, Usage, and Delivery business leader. You will partner with our enterprise customers, empowering them to realize maximum value from Microsoft products and services. Your responsibilities will include end-to-end post-sales consumption, usage, and support orchestration across the Microsoft ecosystem to achieve customer business outcomes.
This position offers an opportunity to enhance your career growth while leveraging your delivery management capabilities and deepening your cloud and industry expertise.
Location
Dubai, United Arab Emirates
Work Conditions
- Up to 50% work from home
- Travel: 0-25%
- Role type: Individual Contributor
- Employment type: Full-Time
Qualifications
Required/Minimum Qualifications:
- Bachelor's Degree in Information Technology, Computer Science, Business, or related field
- 8+ years in customer success, area sales management, solution delivery, practice management, customer-facing consulting, or portfolio management experience
OR
- Master's Degree in Information Technology, Computer Science, or Business related field
- 6+ years in customer success, area sales management, solution delivery, practice management, customer-facing consulting, or portfolio management experience
OR
- Equivalent experience
Additional or Preferred Qualifications:
- Bachelor's Degree in relevant fields
- 12+ years of experience as mentioned above
OR
- Master's Degree in relevant fields
- 10+ years of experience as mentioned above
Responsibilities
-
Customer Relationship Management
- Develop strong customer, partner, and internal stakeholder engagements.
- Create strategic relationships with key stakeholders to lead solution delivery.
- Guide conversations to facilitate achievement of customer business objectives.
-
Technical Relevance
- Align Microsoft solutions to accelerate customer needs.
- Leverage technical expertise to enable customer success.
- Articulate Microsoft’s technological advantages to stakeholders.
-
Customer Success Leadership
- Demonstrate alignment between customer objectives and the Microsoft portfolio.
- Drive long-term customer engagement strategies that maximize investment in Microsoft technologies.
- Lead program planning and review engagements to meet customer outcomes.
Benefits/Perks
- Industry leading healthcare
- Educational resources
- Discounts on products and services
- Savings and investments
- Maternity and paternity leave
- Generous time away
- Giving programs
Microsoft is an equal opportunity employer and welcomes applicants from diverse backgrounds.
