About the job
Do you enjoy solving problems, writing software, and working with customers? Do you wake up hoping to find time to learn a bit more about how to containerize compute workloads? Work with high scale data? Or build end-to-end engineering deployment systems? Do you want to join a team where learning about new technology is part of our work every day?
The Industry Solutions Engineering (ISE) team is a global engineering organization that works directly with customers looking to leverage the latest technologies to address their toughest challenges. We work closely with our customers’ engineers to jointly develop code for cloud-based solutions that can accelerate their organization. We work in collaboration with Microsoft product teams, partners, and open-source communities to empower our customers to do more with the cloud. We pride ourselves in making contributions to open source and making our platforms easier to use.
We develop solutions side-by-side with our customers through collaborative innovation to solve their challenges. This work involves the development of broadly applicable, high-impact solution patterns and open-source software assets that contribute to the Microsoft platform. In this role, you will be working with engineers from your team and our customers’ teams to apply your skills, perspectives, and creativity to grow as engineers and help solve our customers’ toughest challenges.
We are hiring a Principal Technical Program Manager with deep experience designing and delivering solutions using modern software engineering practices and cloud technologies. Each TPM helps drive high-impact engineering projects with our customers and their partners, transforming their missions using cloud-based solutions and services. TPMs work closely with a dev lead to co-lead a cross-functional team of Software Engineers, PMs, and Data Scientists, fulfilling the Product Owner role. TPMs identify and define the relevant customer scenarios, orchestrate the engineering approach to address these, and develop the end-to-end user stories with internal and external stakeholders.
Our team prides itself on embracing a growth mindset, inspiring excellence, and encouraging everyone to share their unique viewpoints and be their authentic selves. Join us and help create life-changing innovations that impact billions around the world!
Responsibilities
- Analysis of Customer and Market Signals Leads customer engagements and market research to identify complex opportunities and gaps in multiple feature areas; tests hypotheses and proposes solution roadmap.
- Scale impact by identifying top priorities for in-demand subject matter experts, manage backlog and assets that help scale top customer patterns, and accelerate developer success by building trust and sharing cross-organizational best practices.
- Product/Service Definition Designs and proposes architecture and solutions for complex technical needs, collaborates with internal and external partners, and defines program goals and success metrics for multiple feature areas.
- Product/Service Development Manages cross-functional projects and teams for multiple feature areas of a product or service.
- Drive customer engagements to deliver well-defined products that generate immediate customer value and high-quality, broadly applicable software contributions to Microsoft products and to open-source communities.
- Participate in hands-on coding activities to maintain up-to-date technical knowledge.
- Product/Service Performance Partners with others to collect and analyze performance metrics, monitor progress, and derive insights for multiple feature areas.
- Influence product roadmaps by developing relationships with product teams, sharing insights and data from customer engagements, and driving executive communication.
- Understand common cloud architecture patterns and trade-offs, best practices for cloud engineering, developer productivity issues, etc.
Qualifications
- Bachelor's Degree AND proven experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience.
- Experience managing cross-functional and/or cross-team projects.
Preferred Qualifications
- Strong technical program management experience in managing customer relationships and engagements, triaging, and managing priorities.
- Proficiency in creating technical reports, white papers, or case studies.
- Experience working within and directing geographically dispersed, diverse, and virtual teams.
- Bachelor's Degree AND experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience.
- Experience managing cross-functional and/or cross-team projects.
- Experience reading and/or writing code (e.g., sample documentation, product demos).
- Enjoy travel and comfortable with regional travel up to 25%
