ERP Subject Matter Expert

About the job

A highly skilled and growth-oriented ERP SME for NEOM University with strong problem-solving and technical skills. In this role you will be responsible for understanding the business needs and challenges and for acting as an ERP expert. You will be responsible for bridging the GAP between business and IT and ensuring that the solution aligns with our organizational needs. The ideal candidate will have strong experience with higher education and SAP products.

The ERP SME will support the Enterprise Application ecosystem within the Education, Research and Innovation sector including; supporting the Enterprise Architecture, assist all enterprise resource planning operations within the University.

The ERP SME prepares NEOM U’s transformation from inception, embrace digital technology, and embed digital thinking at the core of our business. The ERP SME delivers cloud technology and prioritizes artificial intelligence and machine learning.

The role holder will work closely with the business and ERP team to implement and maintain the roadmap for the future of the university. Initially he/she will fully participate in the SAP implementation project and will ensure that the solution is delivered according to business requirements. The role owner will be made the functional lead of the ERP system landscape, particularly for the specific higher education solutions.

Key Accountabilities & Activities

• Work closely with Senior Staff and other relevant stakeholders within and across NEOM to establish and maintain an institutional planning and governance framework for information technology, including the appropriate decision-making and communication structures to execute effective technology deployment and timely project delivery.
• Support innovation and integrated solutions in support of teaching, learning, research, and innovation.
• Ensure that the system is optimally configured to meet the unique needs of ERI and review and update system configurations to align with evolving business requirements.
• Collaborate with end users to understand their needs and challenges, translate these into system requirements, and ensure ERP operations adhere to industry best practices and internal policies.
• Participate in ERP-related projects and provide expert input.
• Manage ERP-related requirements including system upgrades, integrations, and new rollouts.
• Develop and deliver training programs for users across the university and provide ongoing support to users.
• Assist in managing ERP system vendors and service providers.
• Act as a liaison between the IT team and operational business areas.
• Responsible for all change requests and incidents raised by business.

Background, Skills & Qualifications

The Academic ERP SME will have:

• A minimum of 6 years’ experience in Enterprise Application projects in a complex environment using SAP technologies.
• A minimum of 6 years’ experience in SAP application management, configuration, and development, preferably within higher education.
• Technical competence, having progressed through roles of increasing responsibility.
• Experience in implementing and managing S/4 HANA on cloud and other SAP Cloud solutions.
• Strong knowledge of SAP core modules (FI, CO, MM, HR) & Cloud Applications (Ariba & Successfactors), and experience with requirements management and the creation of TDD & FDD documents.
• Effective communicator at all levels within a complex and culturally diverse organization, demonstrating a strong orientation and commitment to customer service.
• Project management expertise including change management in complex environments and implementing continuous quality improvement.