IT/IS Specialist

About the job

We are the Nestlé Nespresso SA Company and are proud to be one of the fastest growing operating units of Nestlé. Our passionate, entrepreneurial-minded team has transformed Nespresso into the reference in portioned coffee and one of the world’s most trusted brands. Our growth comes from our commitment to research and development in order to pioneer and be the reference in the portioned coffee sector to provide the very highest quality coffees that could be enjoyed in the comfort of consumers' own homes and also savored at out-of-home locations, such as restaurants, hotels, offices, and luxury retail businesses. We guarantee quality by taking a careful, thoughtful approach in how we source our ingredients, produce and market our premium coffee products. With corporate headquarters in Lausanne, Switzerland, Nespresso is present in over 60 countries and counts over 12,000 employees worldwide. To learn more visit www.nespresso.com.

You’re energized by challenges, creative brand-building… and great coffee?

The Nespresso story began with a simple but revolutionary idea: enable anyone to create the perfect cup of coffee – just like a skilled barista. From this beginning more than 30 years ago, the Nespresso brand concept, the Nespresso Trilogy: exceptional coffees, smart and stylish coffee machines, and personalized, exclusive services, has revolutionized the way people enjoy their coffee and has evolved from pioneer to being the reference in portioned premium coffee.

Nespresso worldwide since its launch has enjoyed growth year on year. Our ambitions for coming years are sky high. Currently, we are looking for an IT/IS Specialist with the mission to:

Provide system and business level support which includes troubleshooting and managing applications and solutions used within Nespresso infrastructure and the application portfolio. You will be responsible to ensure the smooth running of Nespresso proprietary applications and solutions within our geographical scope.

A day in the life of an IT/IS Specialist:

User and Business Support:

• Manage and handle first level incidents/requests within local authorized means (i.e. configuration change & fix, functional end-users training, and etc.) when appropriate.
• Provides second-level support for all IT related incidents for Nespresso proprietary systems and infrastructure (i.e. Avaya Telephony, Network, POS related applications.....).
• Reassign incidents/requests to higher support tiers when no solutions are identified and deemed viable within local authorized means.
• Review support services, the use of technology, and problem areas. Communicate and highlight recurrent systems and applications issues/problems to Analyst(s) and Manager(s).

System Administration:

• Supports and collaborates with Group User Management Team on the administration of ERP security and permissions for ERP users; in accordance with the defined access right governance process and procedure.
• Support routine system security audits in all ERP environments to ensure all users are appropriately provisioned for their work function.
• Assist in periodic testing of enterprise systems in accordance with the global versioning and release calendar.
• Collaborates with other Analysts and Specialists in the market as well as responsible Nespresso and Nestlé teams to assure all tests are being performed correctly.

Project Support:

• Assist project teams in task execution related to all systems and processes involved to keep projects on track.
• Takes meeting minutes and action items during meetings and performs basic follow-up.
• Provides support on project management and illustrates how to use administrative tools.
• Assists Analysts in the creation of technical specifications and detailed software design documentation based on business requirements when required.
• Manage and support transitioning of projects into production (hypercare) and sustain phases.

Administration:

• Maintain an up-to-date inventory of Nespresso Markets' fixed assets.
• Plan fixed assets upgrade, refreshment, extension, and disposal cycle.
• Collaborate with Markets' IT coordinators on procurement activities (i.e. PO/CAPEX creation requests, order deliveries....)

Technical Documentation:

• Create technical documentation related to policies and processes managed by IS/IT department, continuously assesses and improves ITSM Knowledge Base and related areas.

What will make you successful:

• Bachelor's degree in Information Technology or Information Systems.
• Previous experience as an IT Helpdesk or IT Project Coordinator.
• Previous experience in Troubleshooting.
• Certifications in CompTIA A+, Network+.

Nespresso is an equal opportunity employer committed to diversity and inclusion. If you are selected to participate in the recruitment process, please inform Human Resources of any accommodations you may require. Nespresso will work with you to ensure that you are able to fully participate in the process. Candidates will be considered as they apply.

Nestlé is the largest food and beverage company. We are 308,000 employees strong driven by the purpose of enhancing the quality of life and contributing to a healthier future. Our values are rooted in respect: respect for ourselves, respect for others, respect for diversity and respect for our future. With more than CHF 91.4 billion sales in 2018, we have an expansive presence with 413 factories in more than 85 countries. We believe our people are our most important asset, so we'll offer you a dynamic inclusive international working environment with many opportunities across different businesses, functions, and geographies, working with diverse teams and cultures. Want to learn more?