Head of Core Domain – Solution Architect

The Head of Core Domain – Solution Architect role at Nokia is pivotal for driving solution and architecture within the CORE domain for the CNS S&C DS&C Core Domain Delivery Unit (DDU) across all markets. This leader will ensure the first-time right delivery of customer projects within the domain portfolio and serve as a change agent to implement best practices in service delivery.

Key Responsibilities:

• Act as the domain solution authority and technical lead.
• Collaborate with Market Services to provide optimal solutions that meet customer needs.
• Review and propose solutions tailored to specific customer requirements, taking into account Nokia's products and services, as well as third-party technologies.
• Enhance service design based on customer integration experiences and feedback.
• Drive improvements in service deliverables and documentation, sharing knowledge and tools with the delivery team.
• Conduct regular gap analyses to identify areas for improvement and implement necessary changes.
• Manage escalations related to resource capabilities and quality.
• Develop strategies for knowledge capture and sharing within the team.

Performance Metrics:

• Achievement of a first-time right approach for solutions and architecture.
• Customer satisfaction and project satisfaction scores.
• Demand planning accuracy aligned with Domain S&C units.

Key Skills and Experience:

• Senior leader with 15+ years of experience in CORE Domain service delivery.
• Strong leadership, influencing, and facilitation skills with a focus on results.
• In-depth knowledge of Core domain technologies and business environments.
• Proven track record in delivering technical solutions and strong financial results in key core networks projects.
• Strategic thinker with a strong customer focus.

Language Requirements: Not specified.

Nokia is dedicated to innovation and technology leadership across mobile, fixed, and cloud networks. The company fosters a culture of inclusion and respect, supporting the continuous learning and well-being of its employees, while promoting an environment where diverse teams can thrive.