About the Job
Continue to make an impact with a company that is pushing the boundaries of what is possible. At NTT DATA, we are renowned for our technical excellence, leading innovations, and making a difference for our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can continue to grow, belong, and thrive. Your career here is about believing in yourself and seizing new opportunities and challenges. It’s about expanding your skills and expertise in your current role and preparing for future advancements. That’s why we encourage you to take every opportunity to further your career within our great global team.
Job Summary
The primary responsibility of the Network and Security Engineer is to provide technical support to NTT clients. This role involves compiling technical specifications in a clear and concise manner to explain the advantages and disadvantages of options leading to the final solution while working towards professional to expert level certification and developing business knowledge. A minimum of 8 to 9 years of UAE/GCC experience in a similar role is required.
Key Roles and Responsibilities:
- Interact with clients on-site and remotely to meet complex requirements of solutions.
- Escalate unresolved problems and issues to the relevant third parties.
- Respond to escalated client requests and support client applications for first-line resolution.
- Write reports and proposals and maintain project documentation.
- Assist with documentation of standard operating procedures relating to installations and fixes.
- Coach and mentor junior Implementation Engineers and Technicians.
- Coordinate activities of junior Engineers in line with performance targets.
- Participate in higher complexity design work with expected input.
Knowledge, Skills, and Attributes:
- Good understanding of technical design and business principles.
- Demonstrates project fundamental and administration abilities.
- Strong customer engagement and communication skills.
- Ability to work under pressure and provide coaching and guidance to team members.
Academic Qualifications and Certifications:
- Bachelor's degree or equivalent in Information Technology, Computing, or a related field.
- Professional level certification in Networking technologies such as Cisco, Juniper, Aruba, F5, CCNP, JNCIS, ACMP, CISSP, Fortinet, Palo Alto, etc. CCIE certification is optional.
Required Experience:
- Extensive experience in technical implementation engineering related to Networking technologies.
- Proven experience engaging with clients and conducting presentations.
- Proficient in networking technologies such as routing, switching, wireless, and SDI distribution.
Additional Requirements:
- Thorough hands-on technical knowledge of FortiGate and Palo Alto NGFWs, F5 Load Balancers, and Web Application Firewall.
- Familiarity with Cisco Nexus Switching, ACI Fabric, OSPF Routing, and Micro segmentation concepts.
- Theoretical and practical knowledge of AWS, Azure Private Cloud Networking, and Cloud Security techniques.
- Familiarity with SDWAN products and services, particularly Cisco Meraki.
Operational & Technical Responsibilities:
- Managing Business Transformation Initiatives and providing operational support.
- Ensuring adherence to security, compliance, regulatory, and audit requirements.
- Maintaining the High Availability Network and Network Security Infrastructure.
- Supporting the maintenance of healthy relationships with regional vendors and ISPs.
- Contributing to KEDB, SOPs, Process/Policies documentation and participating in regular DR and patching exercises.
NTT DATA is proud to be an Equal Opportunity Employer committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category.
