About the Job
Make an impact with NTT DATA by joining a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Embracing diversity and inclusion is essential to our workplace, making it a place where you can grow, belong, and thrive.
The Network Operations Centre (NOC) Engineer is a seasoned subject matter expert responsible for monitoring and maintaining the Global IP Network as part of the Network Operations Center (NOC). This role supports transit and peering connections across a range of core and aggregation routers.
Key Responsibilities
- Track, own, resolve, and document all customer and organizational backbone issues.
- Monitor the global network using SNMP monitoring software and various in-house tools.
- Troubleshoot and resolve routing and physical layer issues for customers, peers, and network infrastructure.
- Handle calls and emails from customers, peers, Telcos, and inter-company organizations.
- Interface with other operations centers for escalation and resolution of issues.
- Schedule and coordinate all maintenance that affects the IP network.
- Perform select maintenance on the IP network.
- Manage vendor tickets related to hardware and software issues.
- Handle hardware Return Materials Authorization (RMA) for the Global Network.
- Conduct troubleshooting and fault isolation on the IP network.
- Act as a technical escalation point internally within the NOC and from external entities.
- Oversee vendor-related issues.
- Contribute to the process of operationalizing new devices, services, and platforms, including documentation and best practices.
- Provide traffic engineering on the relevant IP network.
- Perform other duties as assigned by leadership.
Knowledge and Attributes
- Excellent planning, analytical, troubleshooting, and communication skills.
- Strong problem-solving and organizational skills.
- Ability to communicate effectively and professionally in a timely manner.
- Background in troubleshooting OSI Layers 1, 2, and 3.
- Knowledge of routing protocols, including (but not limited to) BGP, IS-IS, MPLS, and LDP.
- Ability to make critical decisions in a fast-paced environment.
- Skillful multitasking with the ability to work effectively under pressure.
- Proficient in configuring and troubleshooting Cisco and Juniper routers.
- Expertise with telco carrier testing practices.
- Proven attention to detail and accuracy in work.
Academic Qualifications and Certifications
- Bachelor’s degree or equivalent in Computer Science, Information Technology, or a related field.
Required Experience
- Experience in network operations, preferably within a global IT organization.
- Proficiency in Python (or similar languages) development and shell scripting is preferred.
- Experience in a similar type of role within a global IT organization.
Workplace Type
- On-site working environment.
About NTT DATA
NTT DATA is a trusted global innovator of business and technology services, committed to helping clients innovate, optimize, and transform for long-term success. Our diverse experts work across 50 countries, supported by a robust partner ecosystem. We serve a wide range of clients, from Fortune Global 100 to small enterprises, offering a full spectrum of services including consulting, data and AI, application management, and more.
Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer, committed to providing an environment free of discrimination and harassment. We encourage applications from individuals of all backgrounds.
