About the Job
Aligned to a territory and working together with Sales and Account Cloud Engineers (ACEs), the Cloud Adoption Manager will primarily focus on the post-booking side of our customer’s lifecycle, ensuring successful and sustainable cloud consumption growth. The ultimate goal is to improve usage and usage growth of Oracle Cloud while also creating a robust customer experience across the entire cloud adoption lifecycle.
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Responsibilities
- Collaborate with relevant TCE teams to agree on specific activities and deliverables for the accounts managed
- Drive fast and smooth customer activation
- Focus on activation for new cloud customers and workloads
- Equip customers with relevant knowledge for early usage
- Manage the customer’s Adoption Plan and monitor its progress
- Facilitate value realization and ensure success at critical milestones
- Proactively monitor customer environment, assess risk, and build mitigation plans
- Detect potential new workloads or implementation opportunities
- Energize customer interest by sharing information and facilitating connections with Oracle activities
- Assure progress and prompt resolution of service requests and escalations
- Identify structural issues affecting customer use of Oracle Cloud and work on resolution plans
- Act as a customer advocate for product features and requirements
Requirements
- Proven experience in Tech Cloud engineering roles with a successful customer engagement track record
- Passionate about technology with breadth and depth of knowledge
- Solid understanding of cloud technology landscape; hands-on experience or certification with Oracle, AWS, GCP, or Azure is a plus
- Strong experience in sales lifecycle with OCI architect experience/certifications
- Excellent understanding of database technologies
- High energy, social skills, and a focus on customer centricity
- Strong listening, communication, and project management skills
- Problem-solving abilities with strong task planning and delegation skills
- Ability to understand customers' existing IT landscape, business requirements, and success definitions
- Strong networking and collaboration abilities within virtual teams
- High work ethic and proactivity; capable of driving creative and new customer engagements
Work Conditions
- Regular Employee
- Does not require security clearance
- Applicants must be proficient in English and Arabic
- Visa/work permit sponsorship is not available for this position
Location
Saudi Arabia
