About the Job
Aligned to a territory and working together with Sales and Account Cloud Engineers (ACEs), the Cloud Adoption Manager will primarily focus on the post-booking side of our customer’s lifecycle, ensuring successful and sustainable cloud consumption growth. The Cloud Adoption Manager will collaborate closely with the relevant TCE teams to agree on specific activities and/or deliverables required in each of the accounts they are managing. The ultimate goal is to improve usage and growth of Oracle Cloud while also creating a robust customer experience across the entire cloud adoption lifecycle.
Responsibilities
- Drive a fast and smooth Customer activation
- Strong focus on Activation for new cloud customers and/or workloads, minimizing time to first value and accelerating consumption growth
- Equip the customer with the relevant knowledge for early usage
- Manage the customer’s Adoption Plan
- Continuously monitor and review Adoption Plan with the customer to guarantee progress according to their expectations
- Provide longer-term customer assistance
- Proactively monitor customer environment, assess risk, and build mitigation plans
- Detect and flag potential new workloads or implementation opportunities
- Energize customer interest by sharing information and facilitating connections with relevant Oracle activities
- Remove barriers and assure progress, resolving SRs and escalations by engaging relevant teams
Requirements
- Proven experience in Tech Cloud engineering roles with a track record of successful customer engagements
- Passionate about technology with in-depth knowledge
- Solid understanding of the cloud technology landscape – hands-on experience (or certification) with Oracle, AWS, GCP, or Azure is a plus
- Strong experience in the sales lifecycle with OCI architect experience/certifications
- Great experience with database technologies
- IT market literacy - able to advise on technology best practices by understanding cloud market trends
- High energy and social skills
- Focus on customer centricity: always anticipating customer needs and offering relevant advice, education, or best practices
- Strong communication, project management, and listening skills
- Problem-solving abilities, with strong task planning and delegation skills
- Customer lifecycle awareness, understanding existing IT landscape and business requirements
- Collaboration skills, with great networking abilities and the ability to work with virtual teams
- High work ethic and proactivity, acting as an agent of change to drive creative customer engagements
Work Conditions
We offer competitive benefits based on parity and consistency, and support our people with flexible medical, life insurance, and retirement options. Oracle is committed to fostering an inclusive workforce that promotes opportunities for all.
