Aligned to a territory and working together with Sales and Account Cloud Engineers (ACEs), the Cloud Adoption Manager will primarily focus on the post-booking side of our customer’s lifecycle, ensuring successful and sustainable cloud consumption growth.
Responsibilities
- Collaborate closely with the relevant TCE teams to agree on specific activities and deliverables required for each account they are managing.
- Improve usage and growth of Oracle Cloud while creating a robust customer experience across the entire cloud adoption lifecycle.
- Drive a fast and smooth customer activation with a strong focus on minimizing time to first value and accelerating consumption growth.
- Equip customers with relevant knowledge for early usage.
- Manage and continuously review the customer's Adoption Plan to guarantee progress according to their expectations.
- Proactively monitor the customer environment, assess risk, and build mitigation plans.
- Identify potential new workloads or implementation opportunities.
- Engage relevant teams to assure progress and resolution of service requests, advocating for customers.
- Identify structural issues affecting customer use of Oracle Cloud and build a resolution plan.
- Act as a customer advocate for product features and requirements.
Requirements
- Proven experience in tech cloud engineering roles with a successful track record of customer engagements.
- Passionate about technology with breadth and depth knowledge of the cloud technology landscape - hands-on experience or certification with Oracle, AWS, GCP, or Azure is a plus.
- Strong experience in a sales lifecycle with OCI architect experience/certifications.
- Familiarity with database technologies and IT market literacy to advise on technology best practices.
- High energy with excellent social skills and a focus on customer centricity.
- Strong communication and project management skills, with a results-oriented mindset.
- Problem-solving abilities, strong task planning and delegation skills, and proactivity in demonstrating lateral thinking.
- Ability to understand customers’ existing IT landscape, business requirements, and their definition of success.
- Collaboration skills with great networking abilities, capable of working with virtual teams.
- Strong multitasking capabilities and a high work ethic.
- Ability to drive creative and new customer engagements to convert customers into strong cloud advocates.
Work Conditions
- Regular Employee position
- No security clearance required
- Flexible medical, life insurance, and retirement options
- Commitment to an inclusive workforce and opportunities for all
Location
DUBAI, United Arab Emirates
