About
Our mission is to be a catalyst for Oracle’s customer success. We want to help our clients realize the maximum value of their Oracle Cloud solutions by unlocking the full potential of Oracle Cloud, focusing on business outcomes. The Customer Success Organization plays a key role in driving business outcomes across customer lifecycle, product adoption, partner enablement, and sales alignment.
As a Customer Success Manager, you will play a crucial role in Oracle's transformation towards customer centricity. You will help redefine customer experience by unifying the front, middle, and back office for a comprehensive view of the customer. Ideal candidates will have a proven track record leading customer transformations in the F500 technology and/or SaaS landscapes.
Responsibilities
- Lead complex partner-led SaaS transformational implementations to success.
- Assess and mitigate risks ensuring partner implementation meets standards.
- Provide strategic guidance and support to customers, Oracle, and partners involved in transformation initiatives.
- Maintain oversight of key projects to ensure alignment with stakeholder expectations.
- Collaborate with internal partners across Development, Support, Legal, Customer Success, Sales, and Applications management.
- Work with alliances to ensure customer success throughout partner engagements.
- Act as an escalation point for customer-related issues and inter-partner conflicts.
- Identify trends and propose improvements for partners and the broader ecosystem.
Requirements
- 8-10+ years of experience in product line and/or cloud transformation.
- Proven experience in leading successful cloud solution rollouts across multiple functions.
- Strong communication skills and ability to manage relationships with stakeholders effectively.
- Hands-on approach with a focus on execution and customer success.
- Technical aptitude and business acumen with a passion for consultative engagement.
- Demonstrated ability to navigate complex environments and deliver results under pressure.
- Master’s degree or equivalent experience is preferred.
- PMI Project Management Professional (PMP) Certification or similar is a plus.
What You’ll Bring
- Strong executive presence and ability to build trust with stakeholders.
- A self-starter mentality with resilience and adaptability in fast-paced environments.
- A focus on actionable outcomes and a continuous improvement mindset.
- Strategic and tactical skills with the ability to guide teams towards common goals.
- A passion for customer success throughout the customer lifecycle.
What We Offer
- A leadership role within Oracle’s Global Customer Success organization.
- Opportunities for career growth while working with top-tier Oracle accounts.
- A chance to expand your network within an international Oracle Cloud ecosystem.
- A commitment to diversity and inclusion in the workplace.
Join us at Oracle, where we celebrate differences, value innovation, and strive to create an environment where everyone can do their best work.
