Senior Manager – Global SaaS & Apps, Customer Success Services (CSS)

Oracle is a technology leader that’s changing how the world does business. Our Customer Success Services (CSS) team supports over 6,000 companies worldwide. We are seeking an experienced and self-motivated leader to manage a team of technical subject matter experts located in Saudi Arabia as our Senior Manager. You will play a crucial role in accelerating customer success by leading a highly skilled team that builds and maintains our clients’ technical landscapes through tailored support services.

Key Responsibilities:

• Lead and develop a team of technical subject matter experts and functional consultants responsible for working with customers to provide guidance and support for Apps & SaaS.
• Engage closely with the regional CSS Technical Account Manager (TAM) Organization and CSS Sales to ensure effective resource allocation.
• Collaborate with sales and delivery account teams to implement appropriate solutions for customers.
• Drive skills development of team members in line with CSS objectives.
• Maintain regular interaction with partners and third parties to enhance CSS delivery capacity.
• Ensure the proper technical resource allocation to CSS services and improve the quality of CSS processes.

Qualifications:

• Minimum 15 years of experience in IT organizations with a background in strategic resourcing and delivery environments.
• Proven experience managing teams (10+ members).
• Relevant technical experience in Oracle Applications implementations, management, and support.
• Project Management (PMP) certification or extensive project management experience is preferred.
• An MBA or equivalent is recommended.

Work Conditions:

• Full-time position with flexible and remote working options available.

What We Offer:

• A competitive salary and benefits package.
• Opportunities for learning and career advancement.
• An Employee Assistance Program to support mental health.
• A commitment to inclusion and diversity in the workplace.

Language Requirements:

• Proficiency in English; additional languages may be beneficial.

Oracle is dedicated to creating a diverse and inclusive workplace where all employees can thrive and contribute to innovation.