Senior Support Services Owner (Saudi National)

At Oracle, we put humans at the heart of every conversation. Our mission is to create a human-centric healthcare experience powered by unified global data. We are seeking a Senior Support Services Owner to drive success within our Support organization, focusing on Oracle Health client relationships.

Responsibilities

• Manage complex external client relationships with a high degree of variability
• Influence client support strategy focusing on value achievement and targeted outcomes
• Develop complex continuous improvement strategies
• Serve as the single point of contact for cross-organizational support escalations
• Provide support process expertise and advise on expectations for internal stakeholders and external clients
• Contribute to internal team value and improvements

Requirements

• Bachelor's or Master’s degree in IT, Healthcare, or a related field, or equivalent relevant work experience
• At least 6+ years of software implementation/support experience
• Experience in healthcare information technology (HCIT) consulting, HCIT support, project/program management, client relationship management, and/or other client-facing roles
• Fluent in English

Preferred Qualifications

• Cerner Millennium experience
• Client relationship/service management experience
• Experience working in Application Managed Services and Tier 3 business units

Work Conditions

• This position is based in Riyadh, KSA and involves presence at client locations
• Willingness to work additional or irregular hours as needed and allowed by local regulations
• Work in accordance with corporate and organizational security policies and procedures

Required Skills

• Accountability
• Application Management Services
• Client Relationships
• Customer Satisfaction
• Management of escalations