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Senior Support Services Owner (Saudi National)

Oracle Riyadh, Saudi Arabia Posted: 22 Nov 2024

Financial

  • Estimate: $70k - $100k*
  • Zero income tax location

Accessibility

  • Office Only
  • No Visa Provided

Requirements

  • Experience: Senior
  • English: Fluent

Position

At Oracle, we put humans at the heart of every conversation. Our mission is to create a human-centric healthcare experience powered by unified global data. We are seeking a Senior Support Services Owner to drive success within our Support organization, focusing on Oracle Health client relationships.

Responsibilities

  • Manage complex external client relationships with a high degree of variability
  • Influence client support strategy focusing on value achievement and targeted outcomes
  • Develop complex continuous improvement strategies
  • Serve as the single point of contact for cross-organizational support escalations
  • Provide support process expertise and advise on expectations for internal stakeholders and external clients
  • Contribute to internal team value and improvements

Requirements

  • Bachelor's or Master’s degree in IT, Healthcare, or a related field, or equivalent relevant work experience
  • At least 6+ years of software implementation/support experience
  • Experience in healthcare information technology (HCIT) consulting, HCIT support, project/program management, client relationship management, and/or other client-facing roles
  • Fluent in English

Preferred Qualifications

  • Cerner Millennium experience
  • Client relationship/service management experience
  • Experience working in Application Managed Services and Tier 3 business units

Work Conditions

  • This position is based in Riyadh, KSA and involves presence at client locations
  • Willingness to work additional or irregular hours as needed and allowed by local regulations
  • Work in accordance with corporate and organizational security policies and procedures

Required Skills

  • Accountability
  • Application Management Services
  • Client Relationships
  • Customer Satisfaction
  • Management of escalations
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