Our customers will measure our contribution to their success based on the value they receive from our services. Technical Account Managers (TAMs) are responsible for the overall governance and technical service delivery. They help customers maximize the business value of their Oracle investments, achieving the desired business outcomes while minimizing risk. To do this, TAMs must become trusted advisors to the customer, ensuring consistency and quality of deliverables, helping customers deliver their IT strategy, overcome challenges and meet business goals, and use leading practices for successful Oracle technology and Cloud deployments and operations.
Responsibilities
- Develop and manage Oracle Customer Relationships by forming long-term customer relationships with key customer contacts.
- Work non-routine and complex tasks, applying advanced technical/business skills in areas of specialization.
- Provide direction and mentoring to more junior team members.
- Understand customer’s industry drivers, organization structure, key stakeholders, projects, and goals.
- Work collaboratively with sales, delivery teams, and customers to identify appropriate solutions.
- Coordinate the delivery of Oracle Services and act as the primary delivery contact for customers.
- Responsible for delivering contracted terms, achieving contract margin and revenue objectives.
- Identify and submit delivery leads for new opportunities and contract renewals.
- Act as the point of contact for major incidents, managing communication through resolution.
- Establish and maintain a delivery governance model with the customer at management and executive levels.
- Perform scope and risk management.
- Contribute to initiatives for Oracle delivery organizational process improvement and tool development.
- Conduct periodic Service Account Planning and Account Reviews.
Work Conditions
- Regular employee position with flexible and remote working options.
- Competitive salary and benefits package, including medical, life insurance, and retirement planning.
- Opportunities for learning and career development.
- Inclusive culture that values diverse backgrounds and perspectives.
Required Skills
- Customer Service
- Customer Success
- ITIL (Information Technology Infrastructure Library)
- Project Management
Location
Riyadh, Saudi Arabia
