Technical Account Manager - TAM (Saudi)

About the Job
In line with the relevant policy and requirements of the Government of the Kingdom of Saudi Arabia, preference will be given to Saudi nationals who apply for this role. Our customers will measure our contribution to their success based on the value they receive from our services. Technical Account Managers (TAMs) are responsible for the overall governance and technical service delivery. They help customers maximize the business value of their Oracle investments, achieving the desired business outcomes while minimizing risk. To do this, TAMs must become trusted advisors to the customer, ensure consistency and quality of deliverables, and assist customers in delivering their IT strategy while overcoming challenges and meeting their business goals.

Responsibilities

• Develop and manage Oracle Customer Relationships by forming long-term customer relationships with key contacts.
• Provide direction and mentoring to junior team members.
• Understand the customer’s industry drivers, organization structure, key stakeholders, projects, and critical success factors.
• Work collaboratively with sales, delivery teams, and customers to identify appropriate solutions.
• Coordinate delivery of Oracle services and act as the primary delivery contact to the customer.
• Manage communication and customer expectations through the resolution of major incidents.
• Establish and maintain a delivery governance model with the customer at the management and executive levels.
• Perform scope and risk management and contribute to initiatives for organizational process improvement.

Work Conditions

• This position involves non-routine and complex work, requiring advanced technical and business skills.
• It is an Individual Contributor role classified as career level IC4.

What We Offer

• Competitive salary with exciting benefits
• Flexible and remote working opportunities
• Learning and development opportunities
• Employee Assistance Program
• Core benefits such as medical, life insurance, and access to retirement planning
• An inclusive culture that celebrates diversity and uniqueness

Oracle is committed to creating a workplace where all kinds of people can do their best work. When everyone’s voice is heard, and valued, we’re inspired to innovate.