In a world of possibilities, pursue one with endless opportunities. Parsons is looking for an amazingly talented IT Engineer to join our team! In this role, you will work alongside the Project Manager on various IT projects that enhance the fabric of our community. Under direct supervision, you will provide remote technical support to end users of Parsons software, personal computers, workstations, and related hardware. Assignments involve standard issues, questions, and problems that can be resolved by applying established techniques and procedures. You will also work with peers on other IS teams to perform Subject Matter Expert (SME) duties.
Job Location: Al Sinaiyah, Al Jawf, Saudi Arabia
Job Type: Full-time
Job Description:
- Provide analytical and IT technical support remotely to end users of Parsons personal computers, workstations, and related software and hardware.
- Answer end user IT questions and troubleshoot standard IT issues, questions, problems, and failures with Parsons hardware, software, peripherals, or workstations remotely via telephone, email, or Instant Messenger.
- Recognize, categorize, and isolate end user questions, issues, and problems; either resolve the situation or refer it to more senior Service Desk staff or other Parsons IT groups.
- Research and develop solutions for standard software and hardware questions, issues, problems, and failures.
- Maintain a good general knowledge of the MIS environment and the technologies associated with individual computers, workstations, software, and associated hardware as well as Parsons standard workstation configurations.
- Follow Parsons Policies, procedures, and standards in responding to end user requests and providing end user support.
- Document and report all service requests and their outcomes, following standard Parsons procedures and practices.
- Provide Service Desk on-call support for non-business hours (Weekends and Holidays).
- Perform other responsibilities associated with this position that may be appropriate.
Required Skills:
- Diploma in Information Technology, Computer Science, or any related field with 2+ years of related work experience providing support to end users (or an equivalent combination of work experience and education).
- At least one Microsoft or Cisco Certification is preferred.
- Basic knowledge of Microsoft operating systems and applications as well as knowledge of personal computer technology and hardware.
- Familiarity with the MIS environment.
- Good customer service skills.
- Ability to identify, analyze, and resolve common technical issues, questions, and problems with personal computers, workstations, software, and associated hardware.
- Written and oral communication skills appropriate for the position, including the ability to speak well in basic professional situations (may include communication via telephone or in person).
Desired Skills:
- Ability to write basic documents (may include email or memos).
- Typically communicates with a limited group of individuals (employees and some managers) throughout the organization and may occasionally communicate with those outside of the organization (i.e., clients, vendors).
Language Requirements:
Written and oral communication skills appropriate for professional situations.
Parsons equally employs representation at all job levels, regardless of race, color, religion, sex (including pregnancy), national origin, age, disability, or genetic information. We invest in our employees' wellbeing and provide endless growth opportunities. Apply today!
