About the Job
A career in Information Technology, within Internal Firm Services, provides you with the opportunity to support our core business functions by deploying applications that enable our people to work more efficiently and deliver the highest levels of service to our clients. You’ll focus on managing the design and implementation of technology infrastructure within PwC, developing and enhancing both client and internal-facing applications, and providing technology tools that help create a competitive advantage for the Firm to drive strategic business growth. Our Operations Support team monitors the overall quality of our service, ensuring that quality is maintained while looking for better ways to provide cost-efficient services and high customer satisfaction.
Responsibilities
- Implement different processes and procedures for various categories of incidents, including major, complex, and low-impact incidents.
- Route requests for help to appropriate functions for resolution.
- Inform users, customers, and key stakeholders of progress towards service restoration.
- Ensure that resolved incidents are properly documented and closed.
- Analyze the causes of incidents, inform service owners to minimize the probability of recurrence, and contribute to service improvement.
- Receive and handle support requests, following agreed procedures, while logging incidents and maintaining relevant records.
- Respond to a broad range of support requests by providing information to fulfill requests or enable resolution.
- Perform country training sessions and ensure customers have a positive experience with TechMajlis service.
- Assist in planning and executing TechMajlis rollout projects and system implementations in an organized manner.
- Use agreed procedures to create and maintain an accurate asset register and produce routine reports to assist asset management activities.
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