Backend Software Engineer
ByteDance Dubai, United Arab Emirates
Rackspace Technology Riyadh, Saudi Arabia Posted: 01 Aug 2024
About the job
Rackspace Technology is a leading provider of expertise and managed services across all major public and private cloud technologies. We’ve evolved Fanatical Support to encompass the entire customer journey — providing Fanatical Experience™ from first consultation to daily operations. Our passionate experts combine the power of proactive, always-on service and expertise with best-in-class tools and automation to deliver technology when and how our customers need it.
The OpenStack Support Engineer plays a crucial role within the Rackspace support infrastructure, providing a high level of technical support to our customers via phone, ticketing system, and automation. This role is responsible for complex customer issues that may take several days or weeks to resolve, ensuring customers are updated throughout the process. Responsibilities include establishing standards for system development, maintenance, and enhancement efforts, analyzing systems and performance usability, and advising customers on potential issues to enhance stability and security. The engineer must also stay informed of emerging technologies and adhere to company security policies and procedures.
Responsibilities:
OpenStack Deployment and Management:
Kubernetes Orchestration:
Integration and Automation:
Performance Monitoring and Optimization:
Security and Compliance:
Documentation and Reporting:
Collaboration and Support:
Requirements:
Additional Skills (optional):
About Rackspace Technology
We are the multicloud solutions experts, combining our expertise with leading technologies across applications, data, and security to deliver comprehensive solutions. With a proven track record of advising customers based on their unique challenges, we design scalable solutions, build and manage them, and optimize returns into the future. Recognized as a top workplace by Fortune, Forbes, and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers, and deliver the future.
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Be ready for what’s next with multicloud solutions from Rackspace Technology™. We are the multicloud solutions experts. We know what you're up against because we've helped global companies across industries through it — and you can bet we're ready to help. Our team delivers results by listening to your challenges and building custom cloud services and solutions that help your business perform better now and into the future.